Sales Production Associate - Portage - FT

Goodwill Industries Group; Portage (IN); On-site; USD 13,000 - 18,000; Full time

Job summary

Goodwill Industries Group is seeking a Store Associate in Portage, IN to greet customers, sort and price donations, stock the sales floor, and process transactions at the POS. This role reports to the Store Manager and requires a reliable, customer-focused individual capable of working in a fast-paced retail environment.

The position emphasizes safety, accuracy, and teamwork to ensure a smooth donation-to-sales flow and a positive customer experience.

Qualifications

• Excellent customer service with donors and shoppers.
• Friendly, patient, and professional interactions.
• Strong attention to detail when sorting and pricing donated items.
• Ability to learn donation policies quickly and apply them.
• Safety awareness for lifting and handling items.
• Ability to work in a fast-paced retail environment and collaborate with others.

Responsibilities

• Greet customers and provide outstanding service.
• Track inventory, restock merchandise, and report discrepancies.
• Process purchases with POS, handle cash, and balance cash drawer.
• Uphold Kaizen standards to improve efficiency and workflow.
• Collaborate with team to support store operations in changing priorities.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Friendly demeanor

Attention to detail

Learn donation policies

Safety awareness

Teamwork

Job description

Job Details

Job Location: Store - Portage - Portage, IN 46368
Position Type: Full Time
Education Level: None
Salary Range: $11.00 Hourly
Travel Percentage: None
Job Shift: Day
Job Category: Retail

Job Objective

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive‑thru to the sales floor. Contribute to the overall smooth operation of a fast‑paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embody the Goodwill Mission to: “Empower people to achieve their most abundant life” and uphold the Company Core Values of: Relentless Pursuit of Excellence, Customer‑First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back‑end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end‑of‑day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Other duties as assigned by supervisor.

Qualifications (Required Education and Skills)

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non‑acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast‑paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Additional Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
• Ability to move filled boxes, barrels and Z racks weighing no more than 50 pounds.