Sales Production Associate - Cleveland Rd. South Bend - PT

Goodwill Industries Group; South Bend (IN); On-site; USD 13,000 - 18,000; Part time

Job summary

Goodwill Industries Group is seeking a Part-time Retail Associate at the South Bend store to greet customers, sort and price donations, and stock merchandise on the floor. The role uses the POS system, supports back-room organization, and reports to the Store Manager.

The position emphasizes excellent customer service, teamwork, and safety in a fast-paced retail environment. Authorized to work in the United States and capable of lifting up to 50 lbs is required.

Qualifications

• Excellent customer service with donors and customers.
• Friendly, approachable demeanor under pressure.
• Strong attention to detail when sorting, pricing, and tagging donations.
• Ability to quickly learn donation policies and item acceptance.
• Basic safety knowledge for lifting and workplace safety.
• Able to work efficiently in a fast-paced retail environment.
• Strong teamwork and communication with colleagues.

Responsibilities

• Greet customers warmly, provide excellent service, and answer inquiries.
• Track and inventory levels, restock merchandise, and report discrepancies.
• Process purchases using the POS, handle cash and balance cash drawer.
• Uphold Kaizen standards to improve efficiency and workflow.
• Collaborate with team and supervisors to support store operations.

Skills

Excellent customer service

Friendly and approachable

Strong attention to detail

Learn and apply donation policies

Safety awareness

Efficient in fast-paced setting

Teamwork and communication

Job description

Job Details

Job Location: Store - Cleveland Road - South Bend, IN 46628

Position Type: Part Time

Education Level: None

Salary Range: $11.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

Job Objective

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

Qualifications Required Education and Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.