Sales Production Associate - Grape Rd. - FT

Goodwill Industries Group; Mishawaka (IN); On-site; USD 31,519,000 - 35,818,000; Full time

Job summary

Goodwill Industries Group in Mishawaka, IN is seeking a Full Time Retail Associate to receive, sort, price, tag, and stock donated items, ensuring a smooth flow from drive-thru to sales floor.

The role reports to the Store Manager and emphasizes excellent customer service, accuracy, and teamwork in a fast-paced environment. Training on donation policies and safety procedures is provided.

Qualifications

• Excellent customer service skills with donors and customers.
• Friendly and approachable demeanor in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items.
• Ability to quickly learn donation policies and item classifications.
• Basic safety understanding including lifting techniques and hazard awareness.
• Ability to work efficiently in a fast-paced environment with accuracy.
• Strong teamwork and communication with colleagues and supervisors.

Responsibilities

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

Skills

Customer service

Friendly demeanor

Detail-oriented

Learn quickly

Safety awareness

Teamwork

Job description

Job Details

Job Location: Store - Grape Road - Mishawaka, IN 46545

Position Type: Full Time

Education Level: None

Salary Range: $11.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

Job Objective

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: "Empower people to achieve their most abundant life" and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

QualificationsRequired Education and Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
• day.
• Ability to move filled boxes barrels and Z racks weighing no more than 50 pounds.