Sales Production Associate - Ireland Rd. - FT

Goodwill Industries Group; South Bend (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Goodwill Industries Group is seeking a store associate at the Ireland Road location in South Bend. The role focuses on receiving, sorting, pricing, tagging, and stocking donated items to keep the flow from the drive-thru to the sales floor smooth.

The position emphasizes excellent customer service, attention to detail, and adherence to safety policies in a fast-paced retail setting. The store operates with a team-oriented culture under store management guidance.

Qualifications

• Excellent customer service skills and ability to engage positively with donors.
• Friendly, approachable demeanor and professional interactions.
• Strong attention to detail for sorting, pricing, and categorizing items.
• Learn and apply donation policies, including acceptable items.
• Understand safety protocols and proper lifting techniques.
• Ability to work efficiently in a fast-paced environment.
• Effective teamwork and communication with colleagues.

Responsibilities

• Greet customers and provide excellent service during donations and shopping.
• Track and restock merchandise; report discrepancies to management.
• Process purchases using POS; balance cash as needed.
• Uphold Kaizen standards to improve efficiency and organization.
• Collaborate with teammates and supervisors to support store operations.
• Perform other duties as assigned by supervisor.

Skills

Customer Service

Teamwork

Communication

Attention to Detail

Safety Protocols

Tools

POS system

Job description

Job DetailsJob Location: Store - Ireland Road - South Bend, IN 46614Position Type: Full TimeEducation Level: NoneSalary Range: $11.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Retail

Job Objective:

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

QualificationsRequired Education and Skills:

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications:

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
• day.
• Ability to move filled boxes barrels and Z racks weighing no more than 50 pounds.