Sales Production Associate - Cleveland Rd. South Bend - FT

Goodwill Industries Group; South Bend (IN); On-site; USD 31,519,000 - 36,369,000; Full time

Job summary

Goodwill Industries Group in South Bend, IN is seeking a Full Time Retail Associate at the Cleveland Road location. The role involves receiving, sorting, pricing, tagging and stocking donations to ensure a smooth flow from drive‑thru to the sales floor.

You will greet customers, process purchases at the POS, handle cash securely and support store operations in a fast-paced environment under the Store Manager, while upholding Goodwill's mission and core values.

Qualifications

• Excellent customer service skills with donors and shoppers.
• Friendly and patient demeanor in interactions.
• Attention to detail when sorting, pricing and stocking items.
• Ability to learn donation policies quickly.
• Basic safety awareness and proper lifting techniques.
• Strong teamwork and communication with staff.

Responsibilities

• Greet customers, provide service and assist with inquiries.
• Track and inventory levels, restock merchandise and report discrepancies.
• Process purchases at the POS, handle cash and deposits accurately.
• Uphold Kaizen standards to improve efficiency and workflow.
• Collaborate with team and supervisors to support store operations.
• Other duties as assigned by supervisor.

Skills

Customer service

Communication

Detail orientation

Learning policies

Safety awareness

Teamwork

Education

None required

Job description

Job Details

Job Location: Store - Cleveland Road - South Bend, IN 46628

Position Type: Full Time

Education Level: None

Salary Range: $11.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

Job Objective:

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: "Empower people to achieve their most abundant life" and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

QualificationsRequired Education and Skills:

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications:

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• day.
• Ability to move filled boxes barrels and Z racks weighing no more than 50 pounds.