Sales Process & Technology Leader

Direct Energy Business; Houston (TX); Hybrid; USD 110,000 - 160,000; Full time

Job summary

NRG in Houston is seeking a Sales Process & Technology Manager to lead end-to-end process and technology initiatives across sales channels. You will translate business needs into scalable solutions, collaborate with Sales, Technology, Compliance, QA, Legal and vendors, and drive improvements in partner experiences and sales performance.

You will leverage data, automation, and AI-enabled tools to streamline processes and ensure compliant, reliable operations across Texas and Canada markets.

Qualifications

• Bachelor’s degree in business, economics, or a related field.
• Experience leading cross-functional process or technology initiatives.
• Experience with API-driven data flows preferred.

Responsibilities

• Lead end-to-end execution of process and technology initiatives, including requirements, implementation planning, testing, and delivery.
• Translate business needs into scalable solutions that enhance partner experience and support sales execution.
• Partner cross-functionally with Sales, Technology, Compliance, QA, Legal and external vendors to deliver integrated solutions.
• Serve as subject matter expert for supported sales processes, systems, and API-driven data flows.
• Provide ongoing analytical and technical support for sales channels and ensure issues are resolved timely.
• Document and maintain process workflows, data mappings, and system interactions.
• Identify process gaps and risks; design experiments to validate solutions and drive improvements.
• Apply root cause analysis; troubleshoot issues and resolve defects.
• Monitor and analyze performance metrics to assess process and sales outcomes.
• Present insights and recommendations to stakeholders with clear narratives.

Skills

Cross-functional leadership

Excel

SQL queries

PowerPoint

Visio

Salesforce

SAP

Lean Six Sigma

API integrations

Data analytics

Education

Bachelor’s degree in business or related field

Tools

SAP

Salesforce

APIs

Job description

NRG in Houston is seeking a Sales Process & Technology Manager to lead end-to-end process and technology initiatives across sales channels. You will translate business needs into scalable solutions, collaborate with Sales, Technology, Compliance, QA, Legal and vendors, and drive improvements in partner experiences and sales performance.

You will leverage data, automation, and AI-enabled tools to streamline processes and ensure compliant, reliable operations across Texas and Canada markets.