Manager, Sales Process & Technology - Hybrid

NRG Energy; Houston (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

NRG Energy is expanding its Sales Process & Technology team in a role that drives process improvements and technology integrations across sales channels. The Manager leads initiatives, partners with multiple stakeholders, and champions data‑driven decision making to enhance customer and partner experiences.

The position supports Texas and Alberta markets, requiring collaboration across Sales, Technology, and Compliance.

Qualifications

• Bachelor's degree in business, economics, or a related field.
• Experience leading or supporting cross‑functional process or technology initiatives.
• Proficiency with Excel and process mapping tools; experience with SQL, APIs, or enterprise systems like SAP/Salesforce.

Responsibilities

• Lead end‑to‑end execution of process and technology initiatives, including requirements, planning, testing, and delivery.
• Translate business needs into scalable, actionable solutions that improve partner experience and sales execution.
• Partner cross‑functionally with Sales, Technology, Compliance, QA, Legal, and vendors to deliver integrated solutions with API capabilities.
• Serve as subject matter expert for supported sales processes, systems, and data flows.
• Provide ongoing analytical and technical support for sales channels and monitor issues to resolution.
• Document and maintain process workflows, data mappings, and system interactions for clear execution.
• Identify gaps, risks, and opportunities; design experiments to validate solutions and drive improvements.
• Apply root cause analysis to troubleshoot issues and minimize disruption.
• Monitor performance metrics and present insights to stakeholders with clear narratives.
• Leverage data, automation, and AI‑enabled tools to streamline processes and decision‑making.
• Ensure compliance with regulatory requirements while supporting partner and customer experiences.
• Manage onboarding and implementation of new vendors, tools, and capabilities.
• Lead and develop a team of supervisors and analysts, promoting accountability and continuous improvement.
• Perform other related duties as assigned.

Skills

Cross-functional leadership

Process improvements

Data analysis

API integrations

Project management

Communication

Regulatory compliance

Education

Bachelor's degree

Tools

Excel

Visio

PowerPoint

SQL

Salesforce / SAP

Job description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

Job Summary

The Sales Process & Technology team is responsible for designing, maintaining, and implementing process improvements and technology solutions across multiple sales channels and sales operations teams. They partner closely with sales leadership, internal stakeholders, and third‑party vendors to deliver consistent, high‑quality customer and agent experiences.

The Sales Process & Technology Manager leads the execution of process and technology initiatives that support defined strategic priorities. This role collaborates with stakeholders to translate business needs into actionable, innovative solutions that enhance customer experience, improve sales performance, and drive operational efficiency.

The Manager leverages data, automation, and emerging technologies to identify opportunities, streamline processes, and improve decision‑making, ensuring solutions are aligned to business objectives and enable reliable sales execution across partner channels.

Additionally, this role may lead a supervisor and a team of analysts, fostering a culture of accountability, consistency, and continuous improvement while ensuring high‑quality, timely delivery of initiatives. This position supports both Texas (USA) and Alberta (Canada) markets for NRG.

Key Focus Areas

• Improve partner experience and reduce friction across the sales journey, including through real‑time validations and streamlined interactions.
• Ensure process and technology capabilities support consistent, reliable execution.
• Enhance and optimize user interface experiences to support efficient and intuitive sales execution.
• Drive measurable improvements in sales performance and operational efficiency.
• Enable scalable execution through API integrations, automation, and optimized platforms.

Essential Duties / Responsibilities

• Lead end‑to‑end execution of process and technology initiatives, including requirements, implementation planning, testing (UAT, QA, regression), and delivery, ensuring solutions are deployed on time, meet quality standards, and support improved sales performance.
• Translate business needs into actionable, scalable solutions that enhance partner experience, support efficient, seamless sales execution, and leverage existing platforms and technology synergies.
• Partner cross‑functionally with Sales, Technology, Compliance, QA, Legal, and external vendors to deliver integrated solutions, including ensuring API capabilities meet partner needs, reduce friction, and support improved conversion through continuous improvement and proactive performance monitoring.
• Serve as subject matter expert for supported sales processes, systems, and API‑driven data flows, ensuring solutions function as expected and support consistent execution.
• Provide ongoing analytical and technical support for sales channels, ensuring process and technology solutions operate effectively and issues are resolved in a timely manner.
• Document and maintain process workflows, system interactions, and data mappings to ensure clarity, consistency, and effective execution across partner and internal experiences.
• Identify process gaps, inefficiencies, and risks impacting partner experience or sales performance, and design and execute experiments to validate solutions and drive measurable improvements.
• Apply root cause analysis to troubleshoot issues and resolve process or technology defects, minimizing disruption to operations and sales activities.
• Monitor and analyze performance metrics to assess process effectiveness, technology performance, and sales outcomes.
• Present insights and recommendations to stakeholders, translating complex data and performance trends into clear, actionable narratives that highlight gaps, opportunities, and progress against business objectives.
• Leverage data, automation, and AI‑enabled tools to streamline processes and improve decision‑making.
• Ensure solutions are compliant and aligned with operational and regulatory requirements while supporting consistent and reliable partner and customer experiences.
• Manage onboarding and implementation of new vendors, tools, and capabilities, ensuring alignment with existing processes, systems, and partner integration requirements.
• Lead and develop a team of supervisors and analysts, providing coaching, performance management, and development opportunities.
• Foster a culture of accountability, collaboration, and continuous improvement, driving consistent, high‑quality execution.
• Perform other related duties as assigned.

Working Conditions

• Hybrid work environment, with in‑office collaboration Monday through Thursday
• Occasional extended hours to support critical initiatives and business priorities
• Travel up to 10% to support cross‑functional alignment and partner engagements

Minimum Requirements

• Bachelor's degree in business, economics, or a related field
• Experience leading or supporting cross‑functional process or technology initiatives

Preferred Qualifications

• Advanced proficiency in Excel and process mapping tools (e.g., Visio)
• Proficiency in PowerPoint and Word for analysis and presentation development
• Experience writing and analyzing SQL queries or working with structured datasets
• Experience with enterprise systems such as SAP and/or Salesforce

• Experience with process improvement methodologies (e.g., Lean, Six Sigma)
• Experience working with APIs, integrations, or data exchange processes across systems
• Experience using data to drive decision‑making, including testing, experimentation, or performance optimization
• Experience leveraging data, automation, or AI‑enabled tools to improve processes
• Experience translating data and insights into executive‑ready presentations or narratives
• Experience supporting partner‑driven or multi‑channel sales environments, preferably in a regulated industry (e.g., Retail Electricity)

Additional Knowledge, Skills and Abilities

• Ability to guide cross‑functional teams, including vendors and IT partners, to deliver effective process and technology solutions
• Strong problem‑solving skills, with the ability to analyze complex issues, identify root causes, and implement effective solutions
• Strong communication and storytelling skills, with the ability to translate complex data and performance insights into clear, actionable recommendations
• Ability to gather and synthesize input from business stakeholders, technical teams, and end users to inform solution design
• Demonstrated ability to challenge the status quo and identify opportunities to improve processes and outcomes
• Strong organizational and prioritization skills, with the ability to manage multiple concurrent initiatives
• Ability to work independently and collaboratively across cross‑functional teams to drive alignment and execution
• Working knowledge of system integrations, data flows, and technology‑enabled processes
• Strong leadership and coaching skills, with the ability to develop high‑performing teams and drive accountability

Physical Requirements

• Primarily sedentary role requiring extended periods of sitting and computer use
• Ability to communicate effectively in both in‑person and virtual environments
• Ability to lift and carry items as needed to perform job responsibilities

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.