Sales Process & Technology Leader

NRG Energy; Houston (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

NRG Energy is expanding its Sales Process & Technology team in a role that drives process improvements and technology integrations across sales channels. The Manager leads initiatives, partners with multiple stakeholders, and champions data‑driven decision making to enhance customer and partner experiences.

The position supports Texas and Alberta markets, requiring collaboration across Sales, Technology, and Compliance.

Qualifications

• Bachelor's degree in business, economics, or a related field.
• Experience leading or supporting cross‑functional process or technology initiatives.
• Proficiency with Excel and process mapping tools; experience with SQL, APIs, or enterprise systems like SAP/Salesforce.

Responsibilities

• Lead end‑to‑end execution of process and technology initiatives, including requirements, planning, testing, and delivery.
• Translate business needs into scalable, actionable solutions that improve partner experience and sales execution.
• Partner cross‑functionally with Sales, Technology, Compliance, QA, Legal, and vendors to deliver integrated solutions with API capabilities.
• Serve as subject matter expert for supported sales processes, systems, and data flows.
• Provide ongoing analytical and technical support for sales channels and monitor issues to resolution.
• Document and maintain process workflows, data mappings, and system interactions for clear execution.
• Identify gaps, risks, and opportunities; design experiments to validate solutions and drive improvements.
• Apply root cause analysis to troubleshoot issues and minimize disruption.
• Monitor performance metrics and present insights to stakeholders with clear narratives.
• Leverage data, automation, and AI‑enabled tools to streamline processes and decision‑making.
• Ensure compliance with regulatory requirements while supporting partner and customer experiences.
• Manage onboarding and implementation of new vendors, tools, and capabilities.
• Lead and develop a team of supervisors and analysts, promoting accountability and continuous improvement.
• Perform other related duties as assigned.

Skills

Cross-functional leadership

Process improvements

Data analysis

API integrations

Project management

Communication

Regulatory compliance

Education

Bachelor's degree

Tools

Excel

Visio

PowerPoint

SQL

Salesforce / SAP

Job description

NRG Energy is expanding its Sales Process & Technology team in a role that drives process improvements and technology integrations across sales channels. The Manager leads initiatives, partners with multiple stakeholders, and champions data‑driven decision making to enhance customer and partner experiences.

The position supports Texas and Alberta markets, requiring collaboration across Sales, Technology, and Compliance.