Sales Process Specialist

Ebro Electronic GmbH; Pittsburgh (Allegheny County); On-site; USD 65,400 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k) with company matching

Paid time off

Tuition reimbursement

Parental leave

Job summary

Xylem is hiring a Sales Process Specialist to support and improve sales and commercial processes across the project lifecycle. You will lead order entry improvements, align with terms, and work with sales, finance, and operations to ensure accurate and timely execution.

The role requires strong analytical ability, proficiency with CRM systems (Salesforce), and excellent communication skills to drive adoption of standardized practices and improve customer experience.

Qualifications

• Bachelor's degree in Business or related field.
• Strong analytical and data interpretation skills.
• Experience with sales process improvement and CRM systems.

Responsibilities

• Validate and optimize sales lead programs; support with campaigns and segment development.
• Coordinate proposal support, pricing workflow, contract review, forecasting, and reporting.
• Ensure accurate CRM data, generate ad hoc reports, and maintain order execution processes.

Skills

Analytical thinking

Cross-functional collaboration

Sales process improvement

Communication skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

CRM software

Job description

## Sales Process SpecialistBewerbenremote type: Fernarbeiterlocations: Pittsburgh 111 47th: Bridgeport, New Jersey: South Windsor, Connecticut: Boston, MA: Sanford, Floridatime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49452Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**We're Hiring a Sales Process Specialist!****The Sales Process Specialist is responsible for supporting and improving sales and commercial processes that drive business growth, operational consistency, and strong customer experience**. The primary focus of this role is leading and strengthening the order entry process for project-based sales, ensuring orders are entered accurately, timely, and in alignment with commercial terms, contractual requirements, and operational needs. This role partners closely with sales, project teams, finance, operations, and customer service to improve the effectiveness of processes that support the full commercial lifecycle within the Water Solutions & Services business.In addition to project lifecycle ownership, this position supports process improvement across proposal coordination, forecasting, project handoff, pricing support, contract workflow, sales reporting, and order execution. The Sales Process Specialist helps ensure these processes are well defined, consistently followed, and aligned with business objectives. The role is also responsible for improving data quality, reducing inefficiencies, and supporting the tools and systems needed to strengthen commercial execution.The ideal candidate brings a strong background in sales process improvement within a project-driven environment and can work effectively across functions and priorities. This individual should be comfortable analyzing workflows, supporting process changes, and driving adoption of standardized practices that improve visibility, accountability, and overall performance. Strong communication, organizational, and analytical skills are essential, along with the ability to operate effectively in a matrixed organization.**Key Responsibilities:*** **Validates & converts sales lead programs; maintains sales incentive stats, targeted campaigns and assists with specific business segment development*** **Coordinate and improve commercial processes related to proposal support, pricing workflow, contract review, forecasting, sales reporting, and order execution.*** Facilitates New Customer set-up; gathers and provides various forms for purpose of sale or account retentions (e.g. W9, COIs, etc.)* Partner with sales, finance, operations, customer service, and project teams to resolve order-related issues and ensure clean handoff from commercial activity into execution.* Distributes customer communications following sale and install; resolves complex or unusual requests and problems that may require a customized response; communicates solutions/information to the customer* Reviews, edits, organizes and maintains proposal-related documents on the SharePoint site including requests for proposal, specifications and other supporting documentation for opportunities; generates proposals for existing customers and follows up based on direction of sales team* Account management support; ensures CRM and process data is accurate for reporting; runs periodic CRM opportunity tracking reports and other ad hoc reports as requested; updates CRM data at the direction of team members and self* Job package review, submission and tracking; supports and processes RMA requests* Collaborating with other departments to improve overall customer experience* Following up with customers to ensure satisfaction with products and services* Staying updated on industry trends and competition to provide valuable insights to the sales team**Qualifications:*** **Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.*** **Strong analytical skills with the ability to interpret complex data.*** **Proficiency in sales tools and software (e.g., SalesForce, CRM systems).*** Excellent written and verbal communication skills.* Ability to work independently and collaboratively with cross-functional teams.* Knowledge of market research and competitive analysis techniques.* Experience supporting complex engineered solutions, capital projects, or dewatering-related commercial processes is preferred.**Salary:**The estimated salary range for this position is $65,400 - $85,000.00. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation