Sales Process & Controls Specialist

Victaulic Company; Easton (Northampton County); On-site; USD 85,000 - 105,000; Full time

Job summary

Victaulic Company, headquartered in Easton, PA, seeks a Process & Controls Specialist to join the Sales Administration team. The role focuses on maintaining processes, ensuring data integrity, and enforcing controls across Sales Operations.

You will deliver training, support onboarding, and manage system-related inquiries, working with cross-functional teams to improve efficiency and governance. This position emphasizes disciplined, process-driven execution in a dynamic environment.

Responsibilities

• Maintain and update Sales Administration process documentation within the centralized repository, ensuring workflows are current, accurate, and version-controlled per standards.
• Execute process mapping tasks, capture current-state workflows, annotate swim lanes, flag gaps for Manager review.
• Partner with Sales Administration to validate that documented processes reflect how work is performed, escalate discrepancies.
• Monitor day-to-day process adherence, surface deviations for root-cause analysis and resolution.
• Maintain audit-ready process documentation files and ensure materials meet formatting and governance standards.
• Apply and reinforce operational controls within Sales Administration per standards.
• Maintain SOPs, control checklists, and evidence documentation, ensuring audit-readiness.
• Monitor daily work for adherence to controls and escalate deviations or data quality issues.
• Assist in user access reviews and support segregation-of-duties in relevant systems.
• Serve as frontline system resource for Sales Administration end users, answering questions and troubleshooting issues.
• Document system issues, user feedback, and enhancement requests for prioritization.
• Participate in UAT for system changes, execute test scripts and log results.
• Develop and maintain end-user job aids and walkthroughs to support platform adoption.
• Deliver process and system training to Sales and Sales Administration teams, using approved materials.
• Support onboarding for new hires with process walkthroughs and system orientation.
• Assist in executing change management communications and training activities.
• Collect end-user feedback and knowledge gaps and report findings for content updates.

Job description

Victaulic Company, headquartered in Easton, PA, seeks a Process & Controls Specialist to join the Sales Administration team. The role focuses on maintaining processes, ensuring data integrity, and enforcing controls across Sales Operations.

You will deliver training, support onboarding, and manage system-related inquiries, working with cross-functional teams to improve efficiency and governance. This position emphasizes disciplined, process-driven execution in a dynamic environment.