Process Controls Specialist, Sales Admin

Victaulic Company; Easton (Northampton County); On-site; USD 85,000 - 105,000; Full time

Job summary

Victaulic Company, headquartered in Easton, PA, seeks a Process & Controls Specialist to join the Sales Administration team. The role focuses on maintaining processes, ensuring data integrity, and enforcing controls across Sales Operations.

You will deliver training, support onboarding, and manage system-related inquiries, working with cross-functional teams to improve efficiency and governance. This position emphasizes disciplined, process-driven execution in a dynamic environment.

Responsibilities

• Maintain and update Sales Administration process documentation within the centralized repository, ensuring workflows are current, accurate, and version-controlled per standards.
• Execute process mapping tasks, capture current-state workflows, annotate swim lanes, flag gaps for Manager review.
• Partner with Sales Administration to validate that documented processes reflect how work is performed, escalate discrepancies.
• Monitor day-to-day process adherence, surface deviations for root-cause analysis and resolution.
• Maintain audit-ready process documentation files and ensure materials meet formatting and governance standards.
• Apply and reinforce operational controls within Sales Administration per standards.
• Maintain SOPs, control checklists, and evidence documentation, ensuring audit-readiness.
• Monitor daily work for adherence to controls and escalate deviations or data quality issues.
• Assist in user access reviews and support segregation-of-duties in relevant systems.
• Serve as frontline system resource for Sales Administration end users, answering questions and troubleshooting issues.
• Document system issues, user feedback, and enhancement requests for prioritization.
• Participate in UAT for system changes, execute test scripts and log results.
• Develop and maintain end-user job aids and walkthroughs to support platform adoption.
• Deliver process and system training to Sales and Sales Administration teams, using approved materials.
• Support onboarding for new hires with process walkthroughs and system orientation.
• Assist in executing change management communications and training activities.
• Collect end-user feedback and knowledge gaps and report findings for content updates.

Job description

Job Description

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real‑world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high‑quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.

An Industry Leader With a Heart as Big as Its Ambition and Innovation

At Victaulic, we're committed to constructing a better world for and with our people.

Let's Build a Better World Together.

Our commitment to our people is built on four pillars:

• We build from within.
• We stand behind our people.
• We foster an environment for constant learning.
• We engineer change for a more stable and sustainable world.

YOUR IMPACT STARTS HERE

We're looking for a Process & Controls Specialist to join our Sales Administration team, reporting to the Process & Controls Manager, Sales Operations. This role is essential to ensuring that Sales Administration processes are executed consistently, accurately, and in compliance with established standards‑directly supporting sales productivity, data integrity, and operational efficiency across the organization. As the embedded, day‑to‑day process resource for Sales Administration, you'll maintain, apply, and reinforce the business processes and operational controls established by the Process & Controls Manager, fielding questions, flagging issues, delivering training, and maintaining documentation. This is an opportunity for a detail‑oriented professional to bring reliable, disciplined execution to a process‑driven function.

WHAT YOU'LL BUILD & OWN

Process Documentation & Maintenance

• Maintain and update Sales Administration process documentation within the centralized repository, ensuring workflows remain current, accurate, and version‑controlled per standards.
• Execute process mapping tasks as directed, capturing current‑state workflows, annotating swim lanes, and flagging observed gaps or inconsistencies for Manager review.
• Partner with Sales Administration team members to validate that documented processes reflect how work is performed, escalating any discrepancies.
• Monitor day‑to‑day process adherence within Sales Administration and surface recurring deviations or friction points for root cause analysis and resolution.
• Maintain organized, audit‑ready process documentation files and ensure all materials meet established formatting and governance standards.

Controls, Compliance & Data Integrity

• Apply and reinforce operational controls within Sales Administration in accordance with standards and procedures.
• Maintain SOPs, control checklists, and evidence documentation for Sales Administration processes, ensuring materials are current and audit‑ready.
• Monitor daily work activity for adherence to defined controls and escalation of deviations, anomalies, or data quality issues promptly.
• Assist in user access reviews and support enforcement of segregation‑of‑duties requirements within relevant systems, operating within the defined parameters.

Technology Enablement & System Support

• Serve as the frontline system resource for Sales Administration end users-answering day‑to‑day platform questions, troubleshooting common issues, and directing complex problems to the Manager or IT.
• Document observed system issues, user feedback, and enhancement requests from Sales Administration and compile them for the Manager's prioritization and escalation.
• Participate in UAT for Sales Administration‑related system changes, executing test scripts and logging results per defined testing protocols.
• Develop and maintain end‑user job aids, system walkthroughs, and quick reference materials to support platform adoption within Sales Administration.

Training Delivery & Reinforcement

• Deliver process and system training to Sales and Sales Administration team members using materials and curriculum developed or approved by the Process & Controls Manager.
• Support onboarding for new Sales and Sales Administration hires by facilitating process walkthroughs, system orientation, and job aid review.
• Assist in executing change management communications and training activities for process or system updates.
• Collect end‑user feedback and observed knowledge gaps from day‑to‑day interactions and report findings to the Manager for content review and updates.

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