Sales Order Navigator: Account Coordinator (Onsite)

JobDiva, Inc.; Charlotte (NC); On-site; USD 25,000 - 33,000; Part time

Job summary

Creative Solutions Services, LLC in Charlotte, NC is seeking an Account Coordinator to support their sales professionals by expediting complex orders, contracts, and quality control activities.

You will help ensure order accuracy, check commission eligibility, and manage end-to-end order processing in a fast-paced onsite role.

Qualifications

• Experience supporting B2B sales teams in a coordination, sales support, or operations role.
• High attention to detail with the ability to manage complex, multi-step processes.
• Comfort working in Salesforce or similar CRM systems (Salesforce preferred).
• Adaptability in a metric-driven environment.

Responsibilities

• Serve as a primary point of contact for the client’s sales professionals, supporting inbound requests related to complex orders.
• Configure, process, and ratify orders in Salesforce.com, ensuring completeness, accuracy, and commission eligibility.
• Provide pre- and post-sale monitoring, escalation, and resolution support for orders and contracts.
• Identify defective or incomplete opportunities and partner with internal teams to develop and execute resolution plans.

Skills

B2B sales support

Detail orientation

Salesforce CRM

Multi-step processes

Adaptability

Tools

Salesforce CRM

Job description

Are you organized, detail-oriented, and love being the person who keeps everything running smoothly behind the scenes? Do you enjoy working with sales teams, solving problems, and making sure every detail is handled correctly?

We have an exciting opportunity to join a leading national organization as an Account Coordinator supporting its Business Sales team in Charlotte, NC!

This is a fantastic opportunity for someone with a background in sales support, account coordination, order management, or business operations who enjoys working in a fast-paced, collaborative environment.

What You'll Be Doing

• Partner directly with outside sales representatives to ensure their orders are processed accurately and efficiently.
• Manage and coordinate business sales orders, contracts, and customer account information.
• Utilize Salesforce to process orders, track progress, and maintain accurate records.
• Troubleshoot order discrepancies, resolve issues, and collaborate with internal teams to keep things moving.
• Ensure sales orders meet quality standards and commission eligibility requirements.
• Serve as a key behind-the-scenes partner to the sales team, helping them deliver an exceptional customer experience.

What We're Looking For

• Previous experience in sales support, account coordination, order processing, or business operations.
• Strong organizational skills and exceptional attention to detail.
• Experience with Salesforce or a similar CRM system is a plus!
• Ability to manage multiple priorities and navigate detailed processes.
• Excellent communication skills and a collaborative, problem-solving mindset.
• Someone who enjoys supporting sales professionals and takes pride in getting things right the first time!

Why You'll Love This Opportunity

• Monday–Friday, first-shift schedule.
• Opportunity to gain experience with a leading national organization.
• Work directly with business sales professionals in a collaborative, team-oriented environment.
• Build valuable experience in Salesforce, sales operations, and account management.

Please note: This is a sales support and order coordination position, NOT a traditional call center or outbound sales role. You'll work behind the scenes to support outside sales representatives and ensure their business orders are processed successfully.

If you have experience supporting sales teams, managing orders, or coordinating business operations, I'd love to hear from you!

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