Corporate Account Coordinator

Employee Relations Associates, Inc.; Charlotte (NC); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short term disability

401(k)

Holiday pay

Job summary

Employee Relations Associates, Inc. in Charlotte, NC is seeking an organized Account Coordinator to support our Business Sales team and keep orders moving smoothly.

You will partner with outside sales reps, manage orders, contracts, and customer data, and use Salesforce to track progress and maintain accurate records, ensuring a top-notch customer experience. This role is ideal for detail-oriented professionals who enjoy collaboration, problem-solving, and advancing in sales operations within a

Qualifications

• Experience in sales support or account coordination with accurate order processing.
• Strong organizational skills and attention to detail.
• Familiarity with Salesforce or similar CRM is a plus.

Responsibilities

• Partner with outside sales representatives to ensure orders are processed accurately.
• Manage and coordinate business sales orders, contracts, and customer accounts.
• Use Salesforce to process orders, track progress, and maintain records.
• Troubleshoot order discrepancies and collaborate with internal teams.
• Ensure orders meet quality standards and commission eligibility.
• Support the sales team behind the scenes to deliver an exceptional customer experience.

Skills

Sales support

Account coordination

Order processing

CRM familiarity

Tools

Salesforce

Job description

Are you organized, detail-oriented, and love being the person who keeps everything running smoothly behind the scenes? Do you enjoy working with sales teams, solving problems, and making sure every detail is handled correctly?

We have an exciting opportunity to join a leading national organization as an Account Coordinator supporting its Business Sales team in Charlotte, NC!

This is a fantastic opportunity for someone with a background in sales support, account coordination, order management, or business operations who enjoys working in a fast-paced, collaborative environment.

What You'll Be Doing

• Partner directly with outside sales representatives to ensure their orders are processed accurately and efficiently.
• Manage and coordinate business sales orders, contracts, and customer account information.
• Utilize Salesforce to process orders, track progress, and maintain accurate records.
• Troubleshoot order discrepancies, resolve issues, and collaborate with internal teams to keep things moving.
• Ensure sales orders meet quality standards and commission eligibility requirements.
• Serve as a key behind-the-scenes partner to the sales team, helping them deliver an exceptional customer experience.

What We're Looking For

• Previous experience in sales support, account coordination, order processing, or business operations.
• Strong organizational skills and exceptional attention to detail.
• Experience with Salesforce or a similar CRM system is a plus!
• Ability to manage multiple priorities and navigate detailed processes.
• Excellent communication skills and a collaborative, problem-solving mindset.
• Someone who enjoys supporting sales professionals and takes pride in getting things right the first time!

Why You'll Love This Opportunity

• Monday-Friday, first-shift schedule.
• Opportunity to gain experience with a leading national organization.
• Work directly with business sales professionals in a collaborative, team-oriented environment.
• Build valuable experience in Salesforce, sales operations, and account management.

Please note: This is a sales support and order coordination position, NOT a traditional call center or outbound sales role. You'll work behind the scenes to support outside sales representatives and ensure their business orders are processed successfully.

If you have experience supporting sales teams, managing orders, or coordinating business operations, I'd love to hear from you!

#INDWEST

• medical
• dental
• vision
• life insurance
• short term disability
• 401(k)
• holiday pay