Sales Ops Program Specialist

Volkswagen Financial Services | U.S.; Reston (VA); Hybrid; USD 75,000 - 95,000; Full time

Job summary

A leading automotive financial services provider in Reston, VA, is seeking a Sales Ops Program Specialist to deliver responsive service to customers and support various initiatives. The ideal candidate will have 5-7 years of relevant experience and a Bachelor’s degree, with strong analytical skills and proficiency in Excel. Responsibilities include program coordination, communication, and vendor management. This is a hybrid position offering a dynamic work environment.

Qualifications

• 5-7 years of relevant experience in a similar role.
• Bachelor’s degree required, Master's preferred.

Responsibilities

• Deliver responsive service to customers, including reporting.
• Create and distribute program bulletins and communications.
• Coordinate programs and initiatives with various stakeholder groups.
• Support VWFS initiatives, including communication and reporting.
• Manage vendor relationships for key business operations.

Skills

Analytical Competence

Customer focus

Project Management

Excel proficient

Tableau proficient

Business Objects proficient

Sales Force proficient

Education

Bachelor’s degree

Master’s Degree

Tools

Excel

Tableau

Business Objects

Sales Force

Job description

Sales Ops Program Specialist

Volkswagen Financial Services, a wholly‑owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their dealers, specializing in providing accessible mobility solutions for its customers. Our offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End‑of‑Term vehicle disposition.

Location: Reston, VA
Career Level: 19P
Classification: Hybrid

Responsibilities

• Delivering responsive service to customers (VW, dealers, internal), to include program‑specific reporting (10%)
• Timely creation and distribution of program bulletins and communications (10%)
• Leads coordination and operationalization of programs and initiatives with Service Center, Remarketing, Legal/Compliance and other stakeholder groups (20%)
• Maintenance of look, feel and content of program bulletins and handbooks to ensure clarity, simplicity and consistency that will support dealer and customer satisfaction (5%)
• Communication, coordination and understanding of sales programs and initiatives across all parts of VCI, the Brands, and dealers to ensure efficient, error‑free program execution (5%)
• Support and at times lead VWFS initiatives and customer deliverables, including internal/external communication and reporting. (25%)
• Vendor management of key VWFS Business Operations partners (5%)
• Continuous improvement of all Business Operations functions; drive efficiency, customer experience, incremental sales/profitability. Manage areas of the business and outcomes, not processes. (10%)
• Provide back‑up support to the Business Development Specialist on items such as (10%):
  • Preparation and analysis of sales reports and the competitive environment using PIN Navigator, Business Objects, Access, Excel, Power Point, etc.
  • Point of contact for field related questions, including exception requests
  • Preparing monthly Pricing presentation
  • Program and Product cost/benefit analysis

Qualification Requirements

• Required Experience: 5‑7 years of relevant experience
• Required Education: Bachelor’s degree
• Desired Education: Master’s Degree

Skills

• Analytical Competence – accurately managing large amounts of data to support program operations, analytics including database mining, distilling complex data into simple presentation, and making business recommendations
• Customer focus – VW brand and dealers
• Project Management – coordinating various functions
• Excel proficient
• Tableau proficient (desired)
• Business Objects proficient (desired)
• Sales Force proficient (desired)

Equal Opportunity Employer Statement

Volkswagen Financial Services is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

Additional Information

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E‑Verify. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.