Sales Ops Process Architect & Insights Leader

Ribbon Communications Inc.; Plano (TX); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Incentive plan

Comprehensive benefits

Job summary

Ribbon Communications Inc. is seeking a Sales Operations Business Process Analyst to optimize Salesforce-supported processes, translate business needs into practical solutions, and deliver trusted reporting and insights.

You will partner with Sales Leadership, Sales Operations, Finance, IT, and Salesforce administrators to strengthen pipeline management, forecasting, data quality, user adoption, and decision-making.

Qualifications

• Bachelor's degree in Business, Finance, Analytics, IS, or related field.
• 5+ years in Sales Operations, Revenue Operations, or analytics.
• 3+ years with Salesforce Lightning reporting and dashboards.
• Strong knowledge of opportunity, pipeline, and forecasting.
• Ability to translate business needs into requirements and prioritize enhancements.
• Excellent analytical and communication skills.

Responsibilities

• Optimize sales processes for opportunity management, forecasting, and territory planning.
• Partner with stakeholders to define needs, requirements, risks, and priorities.
• Design, maintain, and govern dashboards, reports, and analytics.

Skills

Salesforce Lightning

Dashboards

Data analysis

Forecasting

Stakeholder communication

Education

Bachelor's degree in Business/Finance/Analytics/IS

Tools

Salesforce

Tableau

Power BI

CRM Analytics

Job description

Ribbon Communications Inc. is seeking a Sales Operations Business Process Analyst to optimize Salesforce-supported processes, translate business needs into practical solutions, and deliver trusted reporting and insights.

You will partner with Sales Leadership, Sales Operations, Finance, IT, and Salesforce administrators to strengthen pipeline management, forecasting, data quality, user adoption, and decision-making.