Sales Operations Business Process Analyst

MMC Group LP; Dallas (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

Additional voluntary benefits

Job summary

MMC Group LP in Dallas, TX, seeks a Sales Operations Business Process Analyst to optimize Salesforce-driven processes, translate business needs into practical solutions, and deliver trusted reporting and insights. You will partner with Sales, Finance, IT, and Salesforce admins to strengthen pipeline management, forecasting, data quality, user adoption, and decision-making.

The role focuses on governance, analytics, and actionable recommendations to improve efficiency and outcomes across the

Qualifications

• Bachelor's degree in Business, Finance, Analytics, or related field or equivalent experience.
• 5+ years in Sales Operations, Revenue Operations, analytics, or related function.
• 3+ years' hands-on experience with Salesforce Lightning reporting & dashboards.

Responsibilities

• Analyze, document, and improve sales processes for opportunity management, pipeline, forecasting, and territory management.
• Establish governance, rules, SOPs, and escalation paths to improve data quality and forecast discipline.
• Define needs, requirements, and acceptance criteria with business and technical stakeholders.
• Maintain Salesforce process and reporting backlog with clear status and risks.
• Design and govern dashboards, reports, and analytics for pipeline, bookings, revenue, and activity.

Skills

Analytical skills

Executive communication

Data validation

Problem solving

Stakeholder collaboration

Sales Operations

Revenue Operations

Education

Bachelor's degree

Tools

Salesforce Lightning

Tableau

Power BI

Oracle Analytics

Job description

Job Description

Job Description

Position Summary

The Sales Operations Business Process Analyst improves sales execution by optimizing Salesforce-supported processes, translating business needs into practical solutions, and delivering trusted reporting and insights. The role partners with Sales Leadership, Sales Operations, Finance, IT, and Salesforce administrators to strengthen pipeline management, forecasting, data quality, user adoption, and decision-making.

Key Responsibilities

• Business Process Optimization & Governance
  • Analyze, document, and improve sales processes supporting opportunity management, qualification, pipeline progression, forecasting, territory management, lead management, and account planning.
  • Establish and maintain business rules, field definitions, standard operating procedures, governance controls, review cadences, and escalation paths.
  • Identify inefficiencies and recommend scalable process, training, data, automation, or system improvements that increase productivity, adoption, data quality, and forecast discipline.
  • Support change adoption through clear communication, user guidance, training, and measurement of corrective actions.
• Business Analysis & Solution Delivery
  • Partner with business and technical stakeholders to define needs, desired outcomes, requirements, dependencies, priorities, risks, and acceptance criteria.
  • Evaluate solution options and recommend the best approach based on business processes, data availability and accuracy, tool capabilities, benefits, and implementation considerations.
  • Maintain and prioritize the Salesforce process and reporting enhancement backlog, with clear visibility to status, decisions, risks, and unresolved issues.
  • Support solution design, testing, validation, deployment readiness, business acceptance, and post-implementation review.
• Reporting, Analytics & Business Insights
  • Design, maintain, and govern dashboards, reports, scorecards, exception reporting, and recurring business-review analytics supporting pipeline, forecasting, bookings, revenue, customer activity, and sales execution.
  • Apply consistent definitions, fields, filters, calculations, data sources, and reporting periods; validate results and resolve differences between dashboards, source reports, and underlying data.
  • Perform historical, trend, variance, and root-cause analysis of forecast accuracy, opportunity movement, pipeline aging, deal slippage, stage progression, conversion, value changes, timing changes, and data-quality issues.
  • Identify material risks, exceptions, and performance drivers; provide concise, executive-ready insights and practical recommendations for monthly, quarterly, and annual business reviews.
  • Monitor process adoption, required-field completion, update timeliness, and forecast compliance while evaluating AI, automation, and analytical capabilities that improve efficiency and decision-making.

Required Qualifications

• Bachelor's degree in Business, Finance, Analytics, Information Systems, or a related field, or equivalent relevant experience.
• 5+ years’ experience in Sales Operations, Revenue Operations, business analysis, CRM process improvement, business analytics, or a related function.
• 3+ years’ hands-on experience with Salesforce Lightning reporting, dashboards, process optimization, deployment support, or related sales capabilities.
• Strong understanding of opportunity management, pipeline management, sales forecasting, bookings, revenue reporting, and KPI measurement.
• Demonstrated experience translating business needs into requirements, evaluating solution options, managing enhancement priorities, and supporting testing and business acceptance.
• Strong analytical, variance-analysis, data-validation, root-cause, process-design, and problem-solving skills.
• Ability to communicate complex information clearly to executive, business, and technical audiences.

Preferred Qualifications

• Salesforce Administrator or Salesforce Business Analyst certification.
• Experience with Salesforce AI, CRM Analytics, Tableau, Power BI, Oracle Analytics, or comparable reporting and analytical platforms.
• Experience with historical snapshots, forecast-movement reporting, pipeline trend analysis, complex bookings or revenue forecasting, and global B2B sales organizations.
• Advanced Excel and data-analysis capabilities.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

Benefits with MMC Group

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.