Sales Ops Leader: Growth, Efficiency & Strategy

CO1001 CDW Direct, LLC; Tempe (AZ); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Benefits overview

Job summary

CDW is seeking a Sales Operations Supervisor to provide operational management and drive revenue growth for regional sales districts. You will liaison with Backoffice and sales leaders to optimize processes, resolve order issues, and build relationships with partners and customers.

You will analyze data, contribute to sales analytics, and assist with commission calculations while aligning with OEM partners and backoffice teams. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree or associate degree and 2 years of sales process experience required.
• Minimum 1-year CDW experience OR 2 years external sales process management experience required.
• Ability to compute, analyze, and interpret numerical data for reporting purposes.
• Excellent communication skills, both oral and written.

Responsibilities

• Develop trusted partnerships with sales managers to provide operational management.
• Collaborate with internal CDW departments to resolve order issues.
• Strategize with sales managers to build partner and customer relationships that generate business opportunities.
• Assess impact of negative gross margin, freight/price adjustments, and RMAs to balance profitability and customer satisfaction.
• Provide actionable insight on Sales Analytics reporting to grow revenue.
• Review month end open order reports and backorder reports to protect CDW business.

Skills

Sales process management

AS400

SPS order processing

Data analysis

Stakeholder collaboration

Education

Bachelor’s degree or associate degree

Tools

AS400

SPS order processing

Job description

CDW is seeking a Sales Operations Supervisor to provide operational management and drive revenue growth for regional sales districts. You will liaison with Backoffice and sales leaders to optimize processes, resolve order issues, and build relationships with partners and customers.

You will analyze data, contribute to sales analytics, and assist with commission calculations while aligning with OEM partners and backoffice teams. Travel up to 10% may be required.