Sales Ops Coordinator, Beauty & Personal Care

Als; Torrance (CA); On-site; USD 74,501,000 - 83,097,000; Full time

Job summary

ALS in Torrance, CA is seeking a Sales Operations Coordinator to support the USA Beauty & Personal Care commercial team. You will coordinate inbound inquiries, qualify opportunities, and maintain timely communication with sales, operations, laboratories, finance, and clients.

You will manage quotations, post-quote activities, CRM records, and reporting tools, helping to streamline processes, improve data quality, and support a high-performing sales organization across time zones.

Qualifications

• Experience with CRM systems; Salesforce experience is preferred.
• Advanced Excel skills and strong comfort creating and maintaining spreadsheets, databases, trackers, and operational tools.
• Experience in a life sciences, CRO, testing, beauty and personal care, or related environment is preferred.

Responsibilities

• Manage and triage inbound client inquiries, ensuring timely qualification and routing to the appropriate sales team member.
• Support a responsive, professional, and high-quality experience for clients and internal stakeholders.
• Maintain visibility of incoming opportunities and support effective follow-up throughout the opportunity lifecycle.
• Serve as a key coordination point between clients, sales representatives, operations, laboratory teams, clinic operations, and finance.
• Help resolve questions, identify the appropriate next steps, and escalate issues when needed.
• Quotation and Post-Quote Coordination: Coordinate the preparation and submission of client quotations in partnership with sales, technical, and operational teams.
• Track quotation progress and follow up with stakeholders to support timely delivery.
• Maintain organized records of quotations, proposals, and supporting commercial documents.
• Following signed quotations, coordinate activities that support a smooth transition from commercial agreement to study initiation.
• Help facilitate purchase order, invoicing, study scheduling, and sample-shipment coordination.
• CRM, Systems, and Operational Tracking: Maintain accurate and complete client, opportunity, communication, and project records in the CRM system; Salesforce experience is preferred.
• Support strong pipeline data quality to improve commercial visibility, reporting, and forecasting.
• Build and maintain practical trackers, spreadsheets, dashboards, and operational KPIs that help the team stay organized and informed.
• Use Excel, CRM tools, and other systems to maintain clear visibility of opportunities, quotations, project activity, and client needs.
• Help identify inconsistencies, gaps, and follow-up requirements in commercial data and workflows.
• Process Improvement and Cross-Functional Coordination: Identify opportunities to improve commercial processes, workflows, and internal communication.
• Help introduce practical tools and documentation that improve consistency, transparency, and responsiveness.
• Support onboarding and training for new team members on commercial systems, CRM usage, and sales support processes.
• Contribute to special projects and evolving operational needs across the commercial organization.

Skills

CRM systems experience

Salesforce experience

Excel skills

Power BI

Communication skills

Multitasking

Education

Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field

Tools

Salesforce

Job description

ALS in Torrance, CA is seeking a Sales Operations Coordinator to support the USA Beauty & Personal Care commercial team. You will coordinate inbound inquiries, qualify opportunities, and maintain timely communication with sales, operations, laboratories, finance, and clients.

You will manage quotations, post-quote activities, CRM records, and reporting tools, helping to streamline processes, improve data quality, and support a high-performing sales organization across time zones.