Sales Operations & Systems Support Specialist

Optimum; Tyler (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Optimum in Tyler, Texas, is seeking a Sales Operations Support specialist to provide administrative support to sales tools and systems, ensuring agents have access and applications run smoothly to maximize sales results.

You will triage operations requests, onboard agents, manage user access, generate critical reports, monitor billing systems, and ensure system security and disaster recovery procedures are followed.

Qualifications

• High school diploma or equivalent required.
• Previous call center experience is a plus.
• Proficient in developing reports and analytical reporting for call flow applications is a plus.
• Ability to troubleshoot and resolve technical problems.
• Proficient knowledge of billing and/or order processing.

Responsibilities

• Serve as first level triage to troubleshoot technical operations request from Sales entities.
• Provide onboarding and continuous support to sales agents, ensuring access to required sales applications and tools.
• Manage user access for sales operations systems, maintaining compliance requirements.
• Report, analyze and track all call traffic and application issues to internal Call Center Management team.
• Manage Virtual Call Center opening and closing process based on business operation hours.
• Create and distribute business critical reports to internal customers.
• Monitor and ensure peak performance of billing systems.
• Business administrator for internal systems - create new users, maintenance, manage campaign lists, monitoring error logs, system security, routine and disaster recovery procedures, along with other task to ensure system efficiency.
• Perform quarterly audit on business related systems to ensure compliance standards are met.
• Audit email queue daily and report findings for compliancy and improvement opportunities to the supervisor to assist in creating improvement plan.

Skills

Troubleshooting

Reporting

Billing knowledge

Access management

Data entry

Analytical reporting

Microsoft Office

Google Docs

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Docs

Job description

Optimum in Tyler, Texas, is seeking a Sales Operations Support specialist to provide administrative support to sales tools and systems, ensuring agents have access and applications run smoothly to maximize sales results.

You will triage operations requests, onboard agents, manage user access, generate critical reports, monitor billing systems, and ensure system security and disaster recovery procedures are followed.