Order Support Associate

Clear Destination Inc.; Kennesaw (GA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Clear Destination Inc. in Kennesaw, GA is seeking an Order Support Associate to ensure accurate and timely processing of customer orders. You will coordinate with sales, inventory, and warehouse teams, enter orders into ERP, check stock, allocate products, and track shipments to meet delivery deadlines.

You will communicate with customers and internal teams, resolve fulfillment issues, and seek workflow improvements to prevent delays and bottlenecks in the order-to-cash process.

Qualifications

• High school diploma required.
• Proficiency in Microsoft Office.
• Strong communication and customer service skills.
• Experience coordinating across sales, inventory, and logistics teams.

Responsibilities

• Receive and review customer orders for accuracy and completeness.
• Enter orders into ERP system and coordinate with sales/inventory to confirm details.
• Check inventory levels and allocate products to meet order requirements.
• Provide order status updates to customers and internal teams; resolve fulfillment issues.

Skills

Communication

Customer Service

Problem-Solving

Time Management

Organization

Collaboration

Process Improvement

ERP systems

Education

High school diploma

Tools

Microsoft Office

ERP system

Job description

The Order Support Associate ensures the accurate and timely processing of customer orders by coordinating across sales, inventory, and warehouse teams. This role is responsible for reviewing orders for accuracy, entering them into the ERP system, checking inventory levels, and managing product allocation. They serve as the key point of contact between customers, sales, and logistics teams, providing updates on order status, addressing fulfillment issues, and resolving delays or inventory shortages. Additionally, they work to improve efficiency in the fulfillment process by identifying bottlenecks and collaborating with cross-functional teams to enhance workflows.

• Core Job Duties:
  Receive and review customer orders for accuracy and completeness
  Enter orders into ERP system
  Coordinate with sales and inventory teams to confirm order details
  Check inventory levels to confirm product availability
  Work with inventory or warehouse teams to allocate products to specific orders
  Coordinate with shipping team to ensuring orders are shipped properly meeting delivery deadlines
  Act as point of contact between customers, inside sales team, and warehouse staff
  Provide updates to customers and inside sales team regarding order status, shipping, and potential delays
  Handle customer inquiries or complaints about fulfillment issues
  Identify and resolve issues with inventory shortages, delayed shipments, or correct orders
  Coordinate replacement orders, returns, or refunds when necessary
  Maintain accurate order details in the ERP system
  Identify bottlenecks in the fulfillment process and suggest improvements
  Collaborate with cross-functional teams to streamline workflows
• Exemplifies our Company Values in “the How” Business is Done Every Day:
  Energy - Passion to take action now; Do what we say we are going to do; Positive team contribution every
  day
  Service - Strive to always build and take care of customer relations; Always serving our employees; Creating an environment of learning and open communication
  People - Always treat each other with integrity and honesty; Loyalty to our employees; Empowering people to get the job done
  Helps Builds a Strong Culture through Applying Servant Leadership Principles:
  Be authentic, be vulnerable, be accepting, be present, be useful
  Be committed to creating a work environment that people can do their best and find meaning
  Deals with negative issues immediately and head on
  Seeks a formal evaluation of their job skills from their direct supervisor
  To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily.
  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
  accommodations may be made to enable individuals with disabilities to perform the essential functions
• Preferred Education & Experience:
  Education, Licenses/Certifications and Work Experience
  A high school diploma
  Proficiency in Microsoft Office
• Preferred Skills Job Skills, Knowledge, and Abilities:
• Communication & Customer Service – Ability to effectively communicate with customers, sales teams, and warehouse staff to resolve order issues. Problem-Solving – Capability to identify and resolve fulfillment issues, such as inventory shortages or shipment delays. Time Management & Organization – Ability to manage multiple orders, deadlines, and priorities efficiently. Collaboration & Teamwork – Experience working with cross-functional teams, including sales, warehouse, and shipping teams. Process Improvement Mindset – Ability to identify inefficiencies in the fulfillment process and suggest enhancements.
• Working conditions:
  Work is performed in an office environment with a substantial amount of contact with employees and customers.
  Travel requirements
  There are no specific travel requirements.
  Physical requirements
  Majority of the time is spent sitting. Moderate amount of time spent standing and walking. Requires manual
  dexterity, normal vision, speaking, and hearing abilities.
  Disclaimer
  The above statements are intended to describe the general nature and level of work being performed by people
  assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and
  skills required of personnel so classified. All personnel may be required to perform duties outside of their normal
  responsibilities from time to time, as needed.