Sales Operations Specialist

Ryerson Canada; Vernon (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ryerson is hiring a Sales Operations Specialist to deliver exceptional customer experiences and drive speed-to-quote and transactional growth across the US. The role emphasizes accuracy in order processing, cross-functional collaboration, and proactive communication.

The ideal candidate will have 1–3 years in sales, strong written and verbal skills, and a customer-centric mindset. This on-site position in Vernon, CA, offers earning potential with a base salary and performance incentives.

Qualifications

• Bachelor's degree preferred; High School Diploma or GED required.
• 1-3 years of prior sales or industry experience.
• Customer-centric mentality and strong communication skills.
• Ability to multi-task and adapt in a fast-paced environment.

Responsibilities

• Develop and maintain relationships with internal and external stakeholders in the US.
• Create and modify orders using AS400/SAP systems.
• Provide timely order-tracking updates and manage lead times.
• Communicate effectively to ensure accurate delivery within timelines.
• Assist in other duties as needed and adapt to changing tasks.

Skills

Customer-focused

Communication skills

Multi-tasking

Attention to detail

Relationship building

Education

Bachelor's degree

High School Diploma / GED

Tools

AS400

SAP

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join our team as the Sales Operations Specialist. In this role, you are responsible for delivering excellent internal and external customer experiences at Ryerson. The Sales Operations Specialist role is critical for our speed-to-quote, technology, and transactional growth initiatives.

Roles and Responsibilities

• Quickly building strong relationships with internal Ryerson employees and external vendors throughout the US
• Creating and modifying orders within AS400/SAP
• Possess the skillset to wear many hats and pay great attention to detail
• Keeps internal employees informed about order tracking and lead times throughout the entire sales process
• Uses critical thinking to solve problems to efficiently provide a delivered product to the customer within an allotted amount of time
• Keeps detailed records of tracking material
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s degree preferred, High School Diploma or GED required
• 1-3 years of prior sales or industry experience
• Customer-centric mentality
• Excellent professional written, verbal, and interpersonal communication skills required
• Ability to multi-task and prioritize in a rapidly changing environment
• Positive attitude, goal-oriented, and driven by excellent customer experiences

Salary: $60,000 - $80,000 annually plus additional incentives. A starting salary higher than $60 ,000 is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.