Inside Sales Representative

Joseph T. Ryerson & Son, Inc; Livermore (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Joseph T. Ryerson & Son, Inc. is seeking a Customer Engagement Specialist in Livermore, CA, to ensure accurate, efficient order processing and to drive in-person sales presence.

You will contribute to building a steady customer base while supporting proactive, customer-focused service. The role emphasizes territory planning, collaboration with operations, and occasional travel to meet clients within the local region.

Qualifications

• 3–5 years of prior sales or industry experience.
• Strong understanding of metal products and markets.
• Proficiency in MS Office and ERP systems.
• Bachelor’s degree preferred; high school diploma required.
• Willingness to travel locally with some overnight travel.

Responsibilities

• Plan territory and manage own resources.
• Assist in training new team members.
• Create account development plans.
• Perform inventory management for customer material.
• Coordinate with operations and may represent at production meetings.
• Face-to-face customer interactions and negotiate terms.
• Handle other duties as assigned.

Skills

Sales experience

ERP systems

MS Office

Customer service

Education

High School diploma

Bachelor's degree preferred

Tools

ERP software

MS Office

Job description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As a Customer Engagement Specialist, you will play a pivotal role in our team by ensuring that orders are processed accurately and efficiently with minimal assistance. Your expertise will help us develop a steady customer base, and your proactive approach will see you making impactful in-person sales calls.

Roles and Responsibilities

• Plans territory/account approach and manages own resources
• Assists in training new team members
• Assists in creating account development plans
• Performs inventory management for customer-specific material
• Communicates with operations team and may serve as a production meeting representative
• Occasional face-to-face customer interaction and moderate authority/opportunity to set and negotiate product/service terms
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• High School diploma required, Bachelor's Degree is preferred
• 3-5 years prior sales or industry experience preferred
• Solid understanding of product offerings, ERP systems, and markets served
• General understanding of metal processes and products
• Proficient in MS Office
• Minimal travel required. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected with advance notice

Salary: $60,000 - $75,000 annually plus additional sales incentives. A starting salary higher than $75,000 is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

#LI-RS1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.