Sales Operations Specialist

Joseph T. Ryerson & Son, Inc; Vernon (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ryerson, a leading provider of industrial metal products, is seeking a Sales Operations Specialist in Vernon, CA. You will ensure fast, accurate order processing and exceptional customer experiences across the US, using AS400/SAP to create and modify orders and to keep customers informed.

The ideal candidate has 1–3 years in sales or industry experience, strong communication, a customer-centric mindset, and the ability to multi-task in a dynamic environment.

Qualifications

• Bachelor's degree preferred; HS diploma or GED required.
• 1-3 years of prior sales or industry experience.
• Customer-centric mentality.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to multi-task and prioritize in a rapidly changing environment.
• Positive attitude and goal-oriented focus on customer experiences.

Responsibilities

• Build strong relationships with internal Ryerson staff and external vendors across the US.
• Create and modify orders in AS400/SAP.
• Maintain order tracking and lead times throughout the sales process.
• Use critical thinking to ensure on-time delivery and resolve issues.
• Keep detailed records of tracking material and activity.
• Perform other duties as assigned or as needed.

Skills

Customer focus

Communication

Multi-tasking

Attention to detail

Relationship building

Education

Bachelor's degree preferred

HS diploma or GED required

Tools

AS400

SAP

Job description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in‑class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality‑focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join our team as the Sales Operations Specialist. In this role, you are responsible for delivering excellent internal and external customer experiences at Ryerson. The Sales Operations Specialist role is critical for our speed-to-quote, technology, and transactional growth initiatives.

Roles and Responsibilities

• Quickly building strong relationships with internal Ryerson employees and external vendors throughout the US
• Creating and modifying orders within AS400/SAP
• Possess the skillset to wear many hats and pay great attention to detail
• Keeps internal employees informed about order tracking and lead times throughout the entire sales process
• Uses critical thinking to solve problems to efficiently provide a delivered product to the customer within an allotted amount of time
• Keeps detailed records of tracking material
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor's degree preferred, High School Diploma or GED required
• 1-3 years of prior sales or industry experience
• Customer-centric mentality
• Excellent professional written, verbal, and interpersonal communication skills required
• Ability to multi-task and prioritize in a rapidly changing environment
• Positive attitude, goal-oriented, and driven by excellent customer experiences

Salary: $60,000 - $80,000 annually plus additional incentives. A starting salary higher than $60,000 is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.