Sales Operations Specialist

DHI Corp (Design House); Milwaukee (WI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

401k with matching

Profit sharing

Paid holidays

Wellness reimbursements

Competitive compensation

Job summary

Design House is seeking a Sales Operations Specialist to support the full order-to-cash process and coordinate between sales, operations, warehouse, product, and customer teams. The role emphasizes accuracy, timely communication, and cross-functional collaboration in a fast-paced environment.

The ideal candidate will have experience with NetSuite or similar ERP systems, strong Excel skills, and a background in B2B customer service or sales support.

Qualifications

• Experience using NetSuite, Logicbroker or similar ERP systems.
• Advanced proficiency in Microsoft Excel.
• Experience with EDI transactions and customer compliance programs.
• Prior experience in B2B customer service, sales support, inventory management, or administrative operations.
• Experience supporting retail, eCommerce, marketplace, or omni-channel customers.
• Knowledge of order-to-cash processes and customer account management.

Responsibilities

• Monitor EDI transactions to ensure pricing, inventory, purchase orders, order acknowledgements, and related documents are transmitted accurately.
• Maintain customer account information, pricing structures, and operational data within the ERP system.
• Manage customer information and communications within external customer portals.
• Process and manage customer orders, including manual entry of non-EDI orders into NetSuite.
• Coordinate with warehouse teams to ensure accurate and timely order fulfillment.
• Manage customer communications regarding order status, ETAs, returns, and cancellations.
• Handle inbound customer inquiries and provide timely issue resolution.
• Prepare and manage formal and informal customer quotations for distribution, construction, and project-based opportunities.
• Support account managers and outside sales representatives with quote generation, account setup, and customer maintenance.
• Collaborate with internal teams to resolve unique customer or project requirements.
• Create submittal packages, maintenance manuals, and support project documentation.
• Maintain CRM documentation and training materials.
• Support onboarding and training new sales team members.
• Partner closely with sales, operations, product management, marketing, planning, and warehouse teams.
• Participate in regular business review meetings and assist in resolving operational challenges.

Skills

Customer service

Organization & detail-oriented

Cross-functional collaboration

Communication

Tools

NetSuite

Logicbroker

Microsoft Excel

EDI systems

Job description

The Sales Operations Specialist is a critical member of the Design House team, supporting the full order-to-cash process while ensuring exceptional service to customers and sales partners. This role serves as the central point of coordination between sales, operations, warehouse, product, and customer teams to drive accurate order execution, timely communication, and efficient business processes. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative environment.

We are excited to hire locally! At this time, we are only accepting applications from candidates who live in Milwaukee, WI or the surrounding communities.

Responsibilities:

EDI & System Administration

• Monitor EDI transactions to ensure pricing, inventory, purchase orders, order acknowledgements, and related documents are transmitted accurately.
• Maintain customer account information, pricing structures, and operational data within the ERP system.
• Manage customer information and communications within external customer portals.

Order & Customer Support

• Process and manage customer orders, including manual entry of non-EDI orders into NetSuite.
• Coordinate with warehouse teams to ensure accurate and timely order fulfillment.
• Manage customer communications regarding order status, ETAs, returns, and cancellations.
• Handle inbound customer inquiries and provide timely issue resolution.
• Prepare and manage formal and informal customer quotations for distribution, construction, and project-based opportunities.
• Support account managers and outside sales representatives with quote generation, account setup, and customer maintenance.
• Collaborate with internal teams to resolve unique customer or project requirements.

Documentation & Training

• Create submittal packages, maintenance manuals, and support project documentation.
• Maintain CRM documentation and training materials.
• Support onboarding and training new sales team members.

Cross-Functional Collaboration

• Partner closely with sales, operations, product management, marketing, planning, and warehouse teams.
• Participate in regular business review meetings and assist in resolving operational challenges.

What You’ll Need to Succeed:

• Experience using NetSuite, Logicbroker or similar ERP systems.
• Advanced proficiency in Microsoft Office applications, particularly Excel.
• Experience with EDI transactions and customer compliance programs.
• Prior experience in B2B customer service, sales support, inventory management, or administrative operations.
• Experience supporting retail, eCommerce, marketplace, or omni-channel customers.
• Knowledge of order-to-cash processes and customer account management.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is exposed to the office and warehouse conditions prevalent at the time in terms of temperature/weather. The noise level in the work environment is usually minimal.

Why Join Design House?

• Hybrid work schedule – work up to 3 days from home!
• 401k Retirement Savings Plan pre-tax and post-tax payroll deduction options. Immediate eligibility, up to 3 1/2% Company Match!
• Profit sharing – Eligible for quarterly bonuses
• Paid holidays – 9 paid holidays
• Wellness Reimbursements
• Competitive compensation and benefits package.