Sales Operations Specialist

Ascentria Care Alliance; Manchester (NH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Join a leading nonprofit that has been transforming underserved communities for over 150 years. As a Sales Operations Specialist, you'll optimize sales processes and enhance customer service, making a lasting impact on individuals' lives. Enjoy a supportive workplace culture, comprehensive benefits, and opportunities for professional growth.

Benefits

Health, dental, and vision insurance

Flexible Spending Account

403(b) retirement plan with employer match

Employee Assistance Program

Tuition reimbursement

Paid time off and holidays

Qualifications

• Minimum 3 years of relevant experience required.
• Experience in IT preferred.
• Healthcare or financial experience preferred.

Responsibilities

• Support customer service and internal financial operations.
• Act as a liaison between customers and the finance office.
• Ensure accurate reporting and efficient account management.

Skills

Communication

Sales Acumen

Customer Service

Excel

Bilingual

Education

Bachelor's degree

Graduate degree or MBA preferred

Job description

Job Details

Description

Help us Build a Thriving New England!

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities. Join us in making a lasting difference!

Work Location/Program Overview:

Work with us and make a difference! Language Bank has been proudly serving the New England area and beyond for 20 years with language-access services as an Ascentria Care Alliance social enterprise program. Language Bank, provides interpretation, translation, and interpreter training representing 60+ languages. We employs many refugees and immigrants who offer rich knowledge of language and culture to enhance the services we provide.

Position Overview

The Sales Operations Specialist is responsible for supporting customer service, internal financial operations, and sales process optimization. This role acts as a key liaison between customers, the finance office, and our scheduling platform. This role will ensure efficient account management, accurate reporting, and the delivery of high-quality interpretation and translation services. The specialist will provide financial insights, operational support, and assist with the expansion and execution of strategic sales initiatives, particularly related to translation services.

Here’s What We’re Looking For

• Bachelor's degree with minimum of 3 years of relevant experience required.
• Graduate degree, MBA, or experience in IT preferred.
• Bilingual candidate preferred
• Self-starter with sales acumen and passion to positively impact the lives of individuals and communities
• Advanced Software and Excel skills
• Excellent written and verbal communication skills
• Healthcare experience or financial experience preferred
• Hybrid work—both office and remote
  
  

Here’s Why You Should Join Us

We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.

Ascentria Offers The Following Employee Benefits

• High quality/affordable health, dental, and vision insurance to support your overall wellness
• Flexible Spending Account to help manage eligible expenses
• A 403(b) retirement plan with employer match
• A full-service Employee Assistance Program with many free and accessible services and supports
• Generous tuition reimbursement to invest in your professional growth and development
• Paid time off which increases as your tenure grows and holidays for work-life balance
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected
  
  

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission.

Location: This position is located in Manchester, NH

This position is in person with the possibility of hybrid work schedule in the future.

Transform lives and communities with Ascentria Care Alliance. Apply today to be a part of our mission-driven Team!