Sales Operations Specialist

Armadillo; Los Angeles (CA); On-site; USD 80,000 - 85,000; Full time

Job summary

Armadillo, an ethical rug manufacturer, is hiring a Sales Operations Specialist in Los Angeles. This role involves managing shipments, facilitating order fulfillment, and ensuring superior service throughout the operation, contributing to a valued team in a reputable company recognized for its work culture.

Benefits

Comprehensive Health Coverage

401(k) match

Annual career development fund

Additional leave for community volunteering

Health & well-being allowance

Employee Assistance Program

Qualifications

• Detail-oriented with strong customer service skills.
• Ability to manage multiple projects effectively.
• Experience in supply chain or operational roles preferred.

Responsibilities

• Manage end-to-end outbound shipments and support the sales team.
• Ensure accurate order processing and maintain inventory integrity.
• Communicate updates regarding claims and manage all returned items.

Skills

Customer-focused

Time management

Project management

Job description

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This range is provided by Armadillo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $85,000.00/yr

About Us

Founded in 2009, Armadillo is a purpose-driven business committed to making a positive impact both at home and globally. As an Australian brand with showrooms in Los Angeles, New York, San Francisco, Dallas, Sydney, Melbourne, and Brisbane, we create handcrafted rugs that "lie lightly on this earth." Made by artisans in India and Nepal using natural materials and energy-efficient processes, our rugs are designed to last—offering an antidote to today’s throwaway culture.

We are proud to be a certified B Corp, upholding the highest standards in sustainability, social responsibility, and transparency. Giving back is central to our mission, with philanthropic initiatives dating back to 2014—beginning with the KVM School in India and now extending to seven organizations across India, Nepal, Australia, and the United States.

We are equally committed to cultivating a positive and empowering workplace. Armadillo has been certified as a Great Place To Work for the second consecutive year, and we were honored to be named one of Fortune’s 2024 Top 50 Best Small and Medium Workplaces. These recognitions reflect our deep commitment to our people, our culture, and the values that guide us every day.

People & Culture

Our people are at the heart of Armadillo’s success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members:

• Comprehensive Health Coverage – Medical, Dental, Vision, Life Insurance, and other ancillary benefits.
• Financial Well-Being – 401(k) match and Flexible Savings Account.
• Professional Growth – Annual career development fund to support your learning and advancement.
• Work-Life Balance – Additional leave days for community volunteering.
• Wellness Support – A dedicated health & well-being allowance.
• Employee Assistance Program – Confidential support for personal and professional challenges.

About the Role

We are seeking a detail-oriented and customer-focused Sales Operations Specialist to manage end-to-end outbound shipments and support the sales team with operational needs. This role plays a key part in our supply chain—where revenue is recognized—by ensuring accurate order processing, maintaining strong relationships with third-party logistics partners, and upholding inventory integrity.

Key Responsibilities:

• Generate sales invoices and allocate inventory to orders in assigned territories
• Manage pro forma invoicing: issue payment links, apply payments and deposits, and follow up on unpaid orders
• Support sales team with order updates, special circumstances, and miscellaneous operational needs
• Champion special projects as assigned
• Dispatch orders via API to our 3PL warehouse and send daily LTL batches to shipping partners
• Serve as the liaison between Armadillo and the 3PL warehouse
• Coordinate special logistics projects, deliveries, and supply orders (e.g., branded materials, pallets)
• Manage domestic and international outbound shipments, including export documentation
• Schedule customer pickups and arrange white glove or workroom delivery services when applicable
• Ensure compliance with partner-specific shipping requirements and packaging standards
• Initiating and completing special projects with 3PL, as applicable
• Supporting the warehouse with purchase of miscellaneous supplies such as branded materials or custom size pallets
• Arrange white glove deliveries when applicable.
• Managing international outbound shipments and creating export documents
• Scheduling customer pick-ups at 3PL warehouse, for allocated territory
• 3PL Special Projects related to inventory control
• Creating inventory adjustments & transfers to ensure stock accuracy.

Processing

• Manage and process all returned items and/or claims
• Communicate all updates on claims to sales managers and clients clearly and concisely
• Physically inspect items before returning to stock
• Process reverse logistics on claims and adjust inventory as needed

Key Capabilities and Behaviors Required:

• Great time management skills and ability to prioritize effectively.
• Enthusiastic and hands on - keen to get in there and get your hands dirty.
• Frequently uses initiative to think of new ways to approach projects/tasks and anticipate future work pipeline.
• Upholds and implements best practices in workflows, communication, and service.
• Demonstrates a cheerful and passionate approach to work.
• Team player – always thinking about the bigger picture and how to achieve a better result by working as a team collaboratively.
• Interested and eager to learn new skills or broaden their range of day-to-day tasks.
• Easily adapts to change and agility during an exciting stage of growth for the company.
• Passionate about cultivating meaningful professional relationships with sales team and colleagues, with a service mindset
• Uphold the company values of Commitment, Respect, Integrity, Synergy and Passion.
• Respectful to the Company, its directors and company property and privacy.

If you are looking for the opportunity to evolve your career with a successful global and ethical business, we encourage you to apply here: https://apply.appone.com/job/682e120bf946edb0de119984

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Design

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