Sales Operations Specialist

Frank Darling; Boston (MA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Equity Compensation

Insurance – medical and dental

401(k) – optional program

Paid Time Off – unlimited PTO

Pre-Tax Commuter Benefits

Employee Discounts

Job summary

Frank Darling is seeking a Sales Support team member for our Boston studio to backstop client experiences and inventory logistics in a fast-paced, high-touch environment.

The role focuses on showroom flow, appointment coordination, and operations support, with 55K+ salary and an on-site schedule, Monday through Friday, 10AM–6PM.

Qualifications

• Detail-oriented candidate with experience handling high-value jewelry
• Excellent written and verbal communication skills
• Comfortable learning and using multiple internal systems
• Proactive, calm under pressure in a fast-paced environment
• Strong organizational abilities and ability to manage multiple tasks

Responsibilities

• Greet clients and manage front-of-house flow to create a warm showroom experience
• Facilitate client appointments for ring/jewelry pickups and repairs
• Assist with walk-in clients when designers are unavailable; answer questions and show sample rings
• Open/close studio operations and coordinate with the Gemology Team for shipments
• Maintain showroom organization and manage packaging, inventory, and supplies
• Coordinate with clients and couriers for pickups, deliveries, and shipments
• Ensure accurate updates across systems for inventory and appointments
• Support studio operations and communicate facility needs to management

Skills

Detail orientation

High-value inventory

Communication skills

Tech-savvy

Problem solving

Tools

Jewelers loupe

Job description

About the Job

Frank Darling is an online, female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and more for our design, sustainability, and modern take on bridal.

We have an immediate, on-site opening for Sales Support in our Boston studio. This role is the operational backbone of the studio—supporting the client experience, managing diamond and inventory logistics, and ensuring each day runs smoothly. The ideal candidate is detail-oriented, calm under pressure, and comfortable working behind the scenes in a fast-paced, high-touch environment.

Key Duties & Responsibilities

Customer Experience Support

• Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm, polished showroom experience

• Facilitate appointments for client ring/jewelry pick-ups

• Assist clients with ring/jewelry repair and resize drop-offs

• Lightly assist walk-in clients when sales designers are unavailable by explaining the process, answering basic questions, and showing sample rings as needed

• Contact late appointments and assist with rescheduling as needed

• Field inbound phone calls and support the local studio inbox on chat platforms

Showroom Organization

• Maintain a clean, organized, and client-ready showroom environment

• Manage packaging supplies, office supplies, and snacks

• Oversee showroom music and general studio ambiance

• Create job envelopes for repairs, resizes, and remakes

Operations & Inventory

• Open and set up the studio each morning

• Handle all inbound and outbound diamond shipments, ensuring accuracy and adherence to stone handling and security protocols

• Manage long-term memo inventory and sample jewelry inventory

• Prep stones and paperwork for upcoming appointments

• Serve as the primary liaison with the Gemology Team for shipments and inventory coordination

• Pick up and drop off packages from FedEx as needed

• Liaise with the Client Care Team regarding pickups, drop-offs and ring shipments

• Ensure accurate, timely updates across internal systems related to inventory, appointments, and shipments

• Proactively flag discrepancies, issues, or delays and elevate as needed to the Studio Manager or HQ teams

• Assist with end-of-day studio reset and readiness for the following day

• Partner with the Studio Manager on ad hoc tasks to support overall studio operations

• Communicate with the building manager to resolve facility-related issues

Requirements & Experience

• Strong knowledge of fine jewelry styles and trends

• Comfort working with high-value inventory in a detail-driven environment

• Technologically adept with the ability to learn and manage multiple internal systems

• Keen eye for detail paired with empathy, professionalism, and good judgment

• Strong organizational skills and the ability to manage multiple priorities at once

• Proactive, creative problem-solver who thrives in a fast-paced environment

• Excellent communication skills, both written and verbal

• Ability to read diamond laser inscriptions using a jeweler’s loupe

• 1+ years of jewelry experience preferred

• Able to lift up to 15 pounds when required

Job Details

• Full-time, on-site role located in Boston

• Studio hours are 10AM–6PM

• Available schedule: Monday-Friday

• Salary: 55K+

Benefits

• Equity Compensation – every Frank Darling team member receives stock options

• Insurance – medical and dental insurance starting the first day of your first full month!

• 401(k) – optional program

• Paid Time Off – flexible, unlimited PTO policy

• Pre-Tax Commuter Benefits

• Employee Discounts – generous discounts for you, your friends, and your family