Diamond Sales Operations Specialist

Frank Darling - We're Hiring!; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Stock options

Insurance (medical, dental, vision)

401(k)

Unlimited PTO

Pre-Tax commuter benefits

Employee discounts

Job summary

Frank Darling in Chicago is hiring a Sales Support for our on-site studio to be the operational backbone of the client experience, handling diamond and inventory logistics and daily showroom readiness. You will greet clients, coordinate appointments, assist with repairs and resizing, support behind-the-scenes tasks, and partner with the Gemology Team to ensure smooth operations.

This full-time role offers 50–60K yearly with comprehensive benefits.

Qualifications

• Strong knowledge of fine jewelry styles and trends.
• Comfort working with high-value inventory.
• Technologically adept with multiple internal systems.
• Excellent written and verbal communication.
• 1+ years jewelry experience preferred.
• Able to lift up to 15 pounds.

Responsibilities

• Greet clients and manage front-of-house flow, including seating and beverages to provide a warm showroom experience.
• Facilitate appointments for client ring/jewelry pick-ups.
• Assist clients with ring/jewelry repair and resize drop-offs.
• Lightly assist walk-in clients by explaining processes and showing sample rings as needed.
• Contact late appointments and assist with rescheduling, field inbound calls and support studio inbox.

Skills

Knowledge of fine jewelry styles

Detail-oriented

Tech-savvy

Excellent communication

Organizational skills

Job description

About The Job

Frank Darling is an online, female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We've been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and more for our design, sustainability, and modern take on bridal.

We have an immediate, on-site opening for Sales Support in our Chicago studio. This role is the operational backbone of the studio-supporting the client experience, managing diamond and inventory logistics, and ensuring each day runs smoothly. The ideal candidate is detail-oriented, calm under pressure, and comfortable working behind the scenes in a fast-paced, high-touch environment.

Key Duties & Responsibilities

Customer Experience Support

• Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm, polished showroom experience
• Facilitate appointments for client ring/jewelry pick-ups
• Assist clients with ring/jewelry repair and resize drop-offs
• Lightly assist walk-in clients when sales designers are unavailable by explaining the process, answering basic questions, and showing sample rings as needed
• Contact late appointments and assist with rescheduling as needed
• Field inbound phone calls and support the local studio inbox on chat platforms

Showroom Organization

• Maintain a clean, organized, and client-ready showroom environment
• Manage packaging supplies, office supplies, and snacks
• Oversee showroom music and general studio ambiance
• Create job envelopes for repairs, resizes, and remakes

Operations & Inventory

• Open and set up the studio each morning
• Handle all inbound and outbound diamond shipments, ensuring accuracy and adherence to stone handling and security protocols
• Manage long-term memo inventory and sample jewelry inventory
• Prep stones and paperwork for upcoming appointments
• Serve as the primary liaison with the Gemology Team for shipments and inventory coordination
• Pick up and drop off packages from FedEx as needed

Operations & Inventory

• Liaise with the Client Care Team regarding pickups, drop-offs and ring shipments
• Ensure accurate, timely updates across internal systems related to inventory, appointments, and shipments
• Proactively flag discrepancies, issues, or delays and elevate to the Studio Manager or HQ teams as needed
• Assist with end-of-day studio reset and readiness for the following day
• Partner with the Studio Manager on ad hoc tasks to support overall studio operations
• Communicate with the building manager to resolve facility-related issues

Requirements & Experience

• Strong knowledge of fine jewelry styles and trends
• Comfort working with high-value inventory in a detail-driven environment
• Technologically adept with the ability to learn and manage multiple internal systems
• Keen eye for detail paired with empathy, professionalism, and good judgment
• Strong organizational skills and the ability to manage multiple priorities at once
• Proactive, creative problem-solver who thrives in a fast-paced environment
• Excellent communication skills, both written and verbal
• Ability to read diamond laser inscriptions using a jeweler's loupe
• 1+ years of jewelry experience preferred
• Able to lift up to 15 pounds when required

Job Details

• Full-time, on-site role located in Chicago
• Studio hours are 10AM-6PM, Ops specialist Hours are 9AM-5PM after training.
• Available schedule: Monday-Friday
• Salary: 50-60K

Benefits

• Equity Compensation - every Frank Darling team member receives stock options
• Insurance - medical, dental, and vision insurance starting the first day of your second month
• 401(k) - optional program
• Paid Time Off - flexible, unlimited PTO policy
• Pre-Tax Commuter Benefits
• Employee Discounts - generous discounts for you, your friends, and your family