Sales Operations Specialist

Frank Darling - We're Hiring!; Boston (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Equity compensation

Medical and dental insurance starting—

401(k) plan

Paid Time Off - unlimited PTO

Pre-Tax Commuter Benefits

Employee discounts

Job summary

Frank Darling, a fast-growing, female-founded fine jewelry brand, is hiring a Sales Support role for our Boston studio. You will be the operational backbone, coordinating inventory, shipments, and the client experience in a high-touch showroom environment.

The ideal candidate is detail-oriented, calm under pressure, and comfortable working behind the scenes in a fast-paced setting. This on-site role offers a collaborative culture and meaningful benefits.

Qualifications

• Strong knowledge of fine jewelry styles and trends.
• Comfort working with high-value inventory in a detail-driven environment.
• Technologically adept with the ability to learn and manage multiple internal systems.
• Keen eye for detail paired with empathy, professionalism, and good judgment.
• Strong organizational skills and the ability to manage multiple priorities at once.
• Proactive, creative problem-solver who thrives in a fast-paced environment.

Responsibilities

• Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm showroom experience.
• Facilitate appointments for client ring/jewelry pick-ups.
• Assist clients with ring/jewelry repair and resize drop-offs.
• Lightly assist walk-in clients when sales designers are unavailable by explaining the process and showing sample rings.
• Contact late appointments and assist with rescheduling as needed.
• Field inbound phone calls and support the local studio inbox on chat platforms.

Skills

Attention to detail

Excellent communication

Organizational skills

Adaptability in fast-paced environment

Jewelry experience

Job description

About The Job

Frank Darling is an online, female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and more for our design, sustainability, and modern take on bridal. We have an immediate, on-site opening for Sales Support in our Boston studio. This role is the operational backbone of the studio-supporting the client experience, managing diamond and inventory logistics, and ensuring each day runs smoothly. The ideal candidate is detail-oriented, calm under pressure, and comfortable working behind the scenes in a fast-paced, high-touch environment.

Key Duties & Responsibilities

Customer Experience Support

• Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm, polished showroom experience
• Facilitate appointments for client ring/jewelry pick-ups
• Assist clients with ring/jewelry repair and resize drop-offs
• Lightly assist walk-in clients when sales designers are unavailable by explaining the process, answering basic questions, and showing sample rings as needed
• Contact late appointments and assist with rescheduling as needed
• Field inbound phone calls and support the local studio inbox on chat platforms

Showroom Organization

• Maintain a clean, organized, and client-ready showroom environment
• Manage packaging supplies, office supplies, and snacks
• Oversee showroom music and general studio ambiance
• Create job envelopes for repairs, resizes, and remakes

Operations & Inventory

• Open and set up the studio each morning
• Handle all inbound and outbound diamond shipments, ensuring accuracy and adherence to stone handling and security protocols
• Manage long-term memo inventory and sample jewelry inventory
• Prep stones and paperwork for upcoming appointments
• Serve as the primary liaison with the Gemology Team for shipments and inventory coordination
• Pick up and drop off packages from FedEx as needed
• Liaise with the Client Care Team regarding pickups, drop-offs and ring shipments
• Ensure accurate, timely updates across internal systems related to inventory, appointments, and shipments
• Proactively flag discrepancies, issues, or delays and escalation as needed to the Studio Manager or HQ teams
• Assist with end-of-day studio reset and readiness for the following day
• Partner with the Studio Manager on ad hoc tasks to support overall studio operations
• Communicate with the building manager to resolve facility-related issues

Requirements & Experience

• Strong knowledge of fine jewelry styles and trends
• Comfort working with high-value inventory in a detail-driven environment
• Technologically adept with the ability to learn and manage multiple internal systems
• Keen eye for detail paired with empathy, professionalism, and good judgment
• Strong organizational skills and the ability to manage multiple priorities at once
• Proactive, creative problem-solver who thrives in a fast-paced environment
• Excellent communication skills, both written and verbal
• Ability to read diamond laser inscriptions using a jeweler's loupe
• 1+ years of jewelry experience preferred
• Able to lift up to 15 pounds when required

Job Details

• Full-time, on-site role located in Boston
• Studio hours are 10AM-6PM
• Available schedule: Monday-Friday
• Salary: 55K+

Benefits

• Equity Compensation - every Frank Darling team member receives stock options
• Insurance - medical and dental insurance starting the first day of your first full month!
• 401(k) - optional program
• Paid Time Off - flexible, unlimited PTO policy
• Pre-Tax Commuter Benefits
• Employee Discounts - generous discounts for you, your friends, and your family