Sales Operations & Salesforce Insights Analyst

Ribbon Communications; Plano (TX); On-site; USD 120,000 - 135,000; Full time

Job summary

Ribbon Communications seeks a Sales Operations Business Process Analyst to optimize Salesforce-supported processes, translate business needs into practical solutions, and deliver trusted reporting and insights.

You will partner with Sales Leadership, Sales Operations, Finance, IT, and Salesforce administrators to strengthen pipeline management, forecasting, data quality, user adoption, and executive decision-making.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years in Sales/Revenue Operations, business analysis, or CRM optimization.
• 3+ years hands-on with Salesforce Lightning reporting, dashboards, and deployment support.
• Strong understanding of opportunity management, pipeline, forecasting, and KPI measurement.
• Ability to translate business needs into requirements and manage enhancements.

Responsibilities

• Optimize sales processes and governance for opportunity management, pipeline progression, and forecasting.
• Define needs, requirements, risks, priorities, and acceptance criteria with stakeholders.
• Maintain backlog of Salesforce process and reporting enhancements with clear visibility.
• Support design, testing, deployment readiness, and post-implementation reviews.
• Create dashboards, reports, scorecards, and analytics for pipeline, forecasting, and revenue.

Skills

Sales Operations

CRM process improvement

Forecasting

Executive communication

Education

Bachelor's degree or equivalent

Tools

Salesforce Lightning reporting

Dashboards

Tableau

Power BI

Oracle Analytics

Job description

Ribbon Communications seeks a Sales Operations Business Process Analyst to optimize Salesforce-supported processes, translate business needs into practical solutions, and deliver trusted reporting and insights.

You will partner with Sales Leadership, Sales Operations, Finance, IT, and Salesforce administrators to strengthen pipeline management, forecasting, data quality, user adoption, and executive decision-making.