Sales Operations Manager (Costco)

TalentAlly LLC; Needham (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Operations Manager to drive revenue and margin for retail accounts. This role involves demand planning, inventory management, and collaboration with internal teams to optimize trade spend. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to thrive in a fast-paced environment. If you're passionate about leveraging data to influence sales strategies and enjoy working with major retailers, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork as you contribute to impactful projects that enhance consumer experiences.

Qualifications

• 3-5 years of experience in demand planning or supply chain management.
• Ability to analyze complex data sets for decision-making.

Responsibilities

• Manage forecasting systems and inventory planning for Costco accounts.
• Lead weekly customer meetings and provide data-driven insights.

Skills

Demand Planning

Supply Chain Management

Business Analytics

Data Interpretation

Communication Skills

Project Management

Analytical Skills

Education

Bachelor's Degree in Business

Tools

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world.

Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market. Developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts, with more than 3,300 associates, the company's products are sold at key retailers, online and offline, and through distributors worldwide.

Our purpose is to positively impact people's lives every day in every home around the world! We work hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and seek great people with great ideas to build the next big thing and develop along the way.

The Sales Operations Manager (Costco) is the primary resource for operational functions that drive revenue and margin for assigned retail accounts. Key responsibilities include demand planning, inventory management, purchase order execution, POS and trend analysis, trade spend management, and monitoring overall business trends and operational performance. The role involves real-time issue monitoring, data interpretation, and immediate action planning, working with Shark/Ninja internal teams and account contacts.

Core Responsibilities

• Serve as a key liaison between the Costco customer and SharkNinja's internal teams, understanding account-specific needs, ensuring alignment, and facilitating effective communication.
• Own long-term forecasting (12-18 months), sales flow, and inventory planning by collaborating with demand planning, operations, and sales teams, especially around high-velocity tentpole events.
• Manage forecasting systems (SFO), including updates to inventory flows, promotional plans, pricing, and data governance for SKUs.
• Coordinate with Supply Chain, Strategic Sales, and Demand Planning teams to track and evaluate promotional performance, recalibrate forecasts, and develop shipment strategies.
• Partner with Strategic Sales and Analytics to provide channel-specific promotional guidance and align initiatives at national and account levels.
• Support trade-spend optimization and drive revenue growth by leveraging spend tools and aligning promotional investments with EBITA goals.
• Contribute to sales strategy development and execution, analyzing sales and operational performance for insights and improvements.
• Lead weekly customer meetings, providing financial updates, ad-hoc reports, and business reviews with data-driven insights.
• Assist in creating presentations and strategic decks for internal and customer-facing purposes, maintaining knowledge of key categories and the competitive landscape.
• Demonstrate innate curiosity and a desire to find creative solutions.

Requirements

• Bachelor's Degree or equivalent experience; Business concentration preferred.
• 3-5 years of experience in demand planning, supply chain management, or business analytics/finance within the consumer products industry.
• Ability to draw insights from complex data sets and incorporate them into decision-making.
• Collaborative team player with strong communication, organization, and project management skills.
• Operational or sales experience with Costco or similar large retailers is preferred.
• Strong analytical skills, attention to detail, and proficiency in Microsoft Office.
• Ability to prioritize and manage multiple tasks in a fast-paced environment with a positive attitude.
• Willingness to travel approximately 20% for corporate and HQ visits in Needham, MA.