Sales Operations Manager

Intra Management Solutions; Oakdale (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player in high-reliability technology seeks a Sales Operations Manager to enhance sales performance and customer experience. This strategic role involves managing sales processes, tracking performance metrics, and optimizing customer interactions. The ideal candidate will possess strong analytical skills and a customer-centric approach, with a focus on driving revenue growth. Join a forward-thinking company that values innovation and excellence in the aerospace and defense sector, where your contributions will directly impact critical missions. If you're ready to lead and make a difference, this opportunity is for you.

Qualifications

• 3-5 years of B2B technical sales experience, preferably in aerospace.
• Strong ownership mindset and proven leadership ability.

Responsibilities

• Own end-to-end sales operations and continuous improvement efforts.
• Define and monitor KPIs such as bookings and sales activity.

Skills

CRM Management

Sales Forecasting

Analytical Skills

Customer Centricity

Multitasking

Education

Bachelor’s Degree in Marketing

Bachelor’s Degree in Business

Bachelor’s Degree in Communications

Tools

CRM Software

Sales Pipeline Management Tools

Job description

Sales Operations Manager – High-Reliability Technology | Aerospace & Defense Sector
Work Type: 100% Onsite

About the Role

We’re partnering with a global leader in high-reliability electronic solutions that support critical missions across aerospace, defense, and space. With a legacy of excellence spanning over six decades, this organization is known for delivering cutting-edge products that meet the world’s toughest reliability and compliance standards.

They are currently seeking a Sales Operations Manager (SOM) to help elevate the performance and efficiency of their sales function. This role is strategic and tactical in streamlining processes, improving customer experience, and driving measurable revenue growth.

Key Responsibilities

• Sales Process & Pipeline Management

• Own end-to-end sales operations and continuous improvement efforts

• Plan, forecast, and track sales performance and key metrics

• Ensure a strong, high-quality bookings pipeline that supports growth targets.

Performance & Metrics

• Define and monitor KPIs such as bookings, quote turnaround time, and sales activity.

• Provide regular performance reporting to executive leadership and business unit teams.

• Drive timely and accurate CRM and SIOP system updates

Customer Experience & Market Intelligence

• Optimize internal processes to enhance ease of doing business and customer satisfaction.

• Partner with internal teams to gather and share competitive intelligence

Pricing & Strategic Initiatives

• Support pricing strategies that improve profitability

• Identify workflow inefficiencies and lead process enhancements across the sales function.

Compliance & Continuous Improvement

• Ensure adherence to internal business ethics, health, safety, and environmental standards.

• Contribute to broader sales and operational excellence initiatives

Qualifications

Education & Experience

• Bachelor’s degree in marketing, business, communications, or a related field

• 3–5 years of B2B technical sales experience (aerospace or highly regulated industries preferred)

Key Skills & Attributes

• Strong ownership mindset with a proven ability to lead independently

• Metrics-driven, solutions-oriented, and customer-centric

• Excellent multitasking, forecasting, and analytical skills

• CRM and pipeline management expertise

Success Metrics

• Bookings and new business growth

• Forecasting accuracy

• Quote and purchase order turnaround time

• Sales territory engagement

• Customer satisfaction and feedback

Additional Info

• Travel required: 15–25%

• Standard professional office environment

• Light physical tasks and extended periods at a workstation

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