Sales Operations Manager

Quest Safety Products, Inc; Indianapolis (IN); On-site; USD 80,000 - 120,000; Full time

Job summary

Quest Safety Products, Inc in Indianapolis is seeking an experienced Sales Operations Manager to strengthen sales execution, improve cross-functional coordination, and protect time spent with customers. You will lead Salesforce administration, data quality, dashboards, forecasting, and pipeline visibility, while driving process improvements and onboarding of new sales team members.

This role requires 5–8 years of relevant experience, a Bachelors degree, and a proven ability to influence across

Qualifications

• Bachelor's degree required.
• 5–8 years in sales operations or related fields.
• Experience implementing or administering Salesforce.
• Strong analytical thinking and attention to detail.

Responsibilities

• Lead administration and continuous improvement of Salesforce and related sales tools.
• Improve CRM adoption, data quality, dashboards, forecasting, KPI reporting, and pipeline visibility.
• Reduce non-selling activities and align processes across departments.
• Coordinate orders, quotes, onboarding, and account support.

Skills

Sales operations leadership

CRM & Salesforce administration

Data analysis & dashboards

Cross-functional collaboration

Excel/Office proficiency

Education

Bachelor's degree

Tools

Salesforce CRM

Microsoft Excel

PowerPoint

Job description

Quest Safety Products is entering an ambitious new phase of growth. We are building the people, systems, technology, and operating discipline needed to scale nationally while continuing to deliver an exceptional customer experience.

We are seeking an experienced Sales Operations Manager who can strengthen sales execution, improve cross-functional coordination, and protect the time our sales team spends with customers and prospects.

This is a high-impact opportunity for a candidate who enjoys creating structure, solving problems, using data to improve performance, and helping a growing organization operate at a higher level.

What You Will Lead

• Lead the administration and continuous improvement of Salesforce and related sales tools.
• Improve CRM adoption, data quality, dashboards, forecasting, KPI reporting, and pipeline visibility.
• Identify and reduce non-selling activities that pull the sales team away from customers and growth opportunities.

Customer Execution & Strategic Account Support

• Coordinate customer-critical orders, backorders, substitutions, pricing requests, and escalations.
• Improve quote turnaround, order visibility, ETA communication, and follow-through.
• Support customer onboarding, strategic accounts, VMI programs, account reviews, and QBR preparation.

Cross-Functional Coordination & Process Improvement

• Serve as an operational bridge between Sales, Customer Service, Purchasing, Warehouse, Operations, Accounting, and other departments.
• Clarify ownership, deadlines, next steps, and escalation paths for customer-impacting issues.
• Turn recurring delays, errors, handoff gaps, and unclear ownership into practical, repeatable process improvements.
• Coordinate sales presentations, product materials, campaigns, product launches, and trade show preparation.
• Support the operational onboarding and process training of new sales team members.
• Ensure event leads are captured, assigned, entered into Salesforce, and followed through.

What We Are Looking For

• Bachelor's degree required.
• Five to eight years of experience in sales operations, business operations, customer service leadership, order management, distribution operations, project coordination, or a related field.
• Demonstrated experience implementing, administering, or significantly improving Salesforce or a comparable CRM platform.
• Strong proficiency with Microsoft Excel, Word, and PowerPoint.
• Proven ability to manage multiple priorities, influence across departments without direct authority, and follow issues through completion.
• Strong analytical thinking, communication, problem‑solving, organization, and attention to detail.

Experience That Will Help You Stand Out

Experience in B2B distribution, manufacturing support, safety products, life sciences, ERP or order‑management systems, inventory visibility, sales enablement, trade shows, or EOS.

Why This Role Matters

The right person will help Sales spend more time selling, give customers faster and more reliable communication, improve visibility and accountability across departments, and build the operational foundation needed to support Quest’s next stage of growth.

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