Sales Operations Manager

Campus; Alpharetta (GA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible time off

Health, dental, and vision insurance

Employee assistance program

Employer-paid life and disability insurance

401(k) with company match

Employee stock purchase plan

Competitive compensation with bonus potential

Job summary

Campus is seeking a Sales Operations Manager to oversee day-to-day business operations in Alpharetta, GA (or Scottsdale, AZ). This hybrid role focuses on operational efficiency and requires collaboration with Sales and Finance teams.

The ideal candidate will have a Bachelor's degree and over 5 years of operational experience in a system-driven environment, with strong analytical and communication skills. Benefits include flexible time off, health insurance, and a 401(k) plan.

Qualifications

• 5+ years of experience in operations, order management, or system-driven environments.
• Hands-on experience with ERP/CRM platforms, preferably Microsoft Dynamics 365.
• Proven ability to manage operational incidents and cross-functional escalations.

Responsibilities

• Own daily operational performance across order processing, renewals, and system integrations.
• Monitor alerts, exceptions, and system failures to ensure timely resolution.
• Lead operational processes within ERP/CRM systems.

Skills

Analytical skills

Organizational skills

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Business, Operations Management, Supply Chain or related field

Tools

Microsoft Dynamics 365

Job description

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Alpharetta, GA – 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ – 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

Job Summary / Purpose

The Sales Operations Manager oversees day‑to‑day business operations to ensure efficiency, quality, and service, with a strong focus on order lifecycle management and continuous improvement. This role ensures operational stability across people, processes, and platforms while partnering cross‑functionally with Sales, Finance, and technical teams to protect revenue and customer experience.

Who you will work with

This role partners closely with cross‑functional teams including Enterprise Applications (EA), Finance, Sales, Accounts Receivable (AR), Accounts Payable (AP), IT, and Product teams. The position also manages and develops a geographically distributed operations team.

Key Responsibilities and Duties

• Own daily operational performance across order processing, renewals, and system integrations
• Monitor alerts, exceptions, and system failures and ensure timely resolution
• Ensure adherence to SLAs, internal controls, and compliance requirements
• Lead operational processes within ERP/CRM systems (e.g., Microsoft Dynamics 365)
• Partner with IT and Product teams to improve system reliability, automation, and data quality
• Translate operational issues into clear technical requirements for system enhancements
• Manage, coach, and develop a geographically distributed operations team
• Establish performance expectations and drive accountability across the team
• Identify recurring issues and lead root‑cause analysis and continuous improvement initiatives
• Improve cross‑functional workflows between Sales, Operations, Finance, and technical teams
• Provide clear and actionable reporting to leadership on operational performance
• Serve as escalation point for complex operational or system‑related issues

Required Qualifications

• Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (or equivalent experience)
• 5+ years of experience in operations, order management, or system‑driven environments
• Hands‑on experience with ERP/CRM platforms (preferably Microsoft Dynamics 365)
• Proven ability to manage operational incidents and cross‑functional escalations
• Strong analytical, organizational, and communication skills

Preferred Qualifications

• Experience in SaaS, technology, manufacturing, or distribution operations
• Familiarity with system integrations, data flows, and operational controls
• Experience leading teams across multiple time zones

Essential Functions of the Job

The duties and responsibilities described above represent the essential functions of the role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions in accordance with applicable laws.

What is good to know

• This role is critical to ensuring accurate and reliable order flow through complex systems, early issue detection, and continuous operational improvement
• The Operations Manager plays a key role in protecting revenue, customer experience, and operational credibility

Competencies and Behaviors

• Humble: Shares credit, prioritizes team success, and builds collective outcomes
• Hungry: Continuously seeks improvement and drives progress proactively
• Smart: Demonstrates strong interpersonal awareness, collaboration, and cross‑functional influence

What you get when you join our team

• Flexible time off including holidays and volunteer time
• Health, dental, and vision insurance starting day one
• Employee assistance program (EAP)
• Employer‑paid life and disability insurance
• FSA/HSA options
• 401(k) with company match
• Employee stock purchase plan
• Competitive compensation with potential bonus or incentive components