Sales Operations Leader - CRM Mastery & Inside Sales

Ericson Manufacturing

Willoughby (OH)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Job summary

Ericson Manufacturing seeks an experienced Sales Operations Manager to lead Inside Sales and Customer Service, drive CRM effectiveness, and support revenue growth. You will oversee lead-management processes, quoting discipline, data quality, and analytics using HubSpot and related tools.

The ideal candidate combines leadership with hands-on CRM, analytics, process improvement, and cross-functional collaboration to ensure timely customer responses and accurate sales information across teams.

Qualifications

Bachelor’s degree in Business Administration, Marketing, Sales, or related field, or equivalent experience.
At least five years in Inside Sales, Customer Service, Sales Operations, or related leadership role.
At least three years of staff management or team leadership experience.
Advanced proficiency with HubSpot CRM including contact, company, and deal management, tasks, dashboards, and workflows.
Strong Excel skills and ERP experience in B2B or manufacturing.
Excellent analytical, organizational, and communication skills.

Responsibilities

Lead, coach, develop, and hold accountable Inside Sales and Customer Service teams.
Establish department goals, KPI expectations, workflow standards, and service-level expectations.
Manage daily sales administration activities, quote support workflows, reporting rhythms, and process documentation.
Monitor sales pipeline activity, quote-to-order conversion, lead progression, open opportunities, and customer follow-up.
Prepare sales reports and support leadership with forecasting, planning, dashboards, and scorecards.
Serve as the primary administrator and subject matter expert for HubSpot CRM.
Maintain accurate CRM records, workflows, dashboards, reports, forms, pipelines, task views, and automation where appropriate.
Train employees on proper HubSpot usage, including tracking emails, logging activity, creating tasks, updating deals, and using templates or snippets.
Oversee customer service activities, including customer inquiries, order status requests, issue escalation, and complaint resolution coordination.
Collaborate with Sales, Marketing, Operations, Finance, Engineering, Accounting, and Product Management to improve communication, reporting accuracy, and process effectiveness.
Develop and support lead intake, assignment, qualification, follow-up, and closure processes.
Identify recurring customer or process issues and recommend improvements that increase speed, accuracy, sales effectiveness, and customer responsiveness.