Call Center Sales Ops Manager: Data-Driven Leader

OneTouch Direct; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health care plan

Referral bonus

Incentives

40-hour work week

Job summary

OneTouch Direct is seeking a Call Center Sales Operations Manager to lead and optimize our sales operations in a fast-paced call center environment. You will drive efficiency, align processes with sales goals, and coach a high-performing team.

You will analyze data to uncover trends, implement improvements, and partner with sales leaders to execute strategy while leveraging CRM, reporting tools, and the Microsoft Office suite. This role emphasizes collaboration and results.

Qualifications

• Bachelor's degree in business, management, or a related field.
• 3+ years of experience in sales operations or management within a call center environment.
• Strong leadership with a track record of developing teams.
• Excellent data interpretation and data-driven decision making.
• Clear communication and relationship-building with diverse stakeholders.

Responsibilities

• Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
• Develop, implement, and refine operational processes and procedures to improve sales execution.
• Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
• Collaborate with sales leaders to drive strategy and align processes with sales goals.
• Train and develop team members to ensure effective execution of sales strategies.
• Monitor performance metrics and provide regular reports to management on KPIs.
• Identify areas for automation and technology needs to streamline processes.

Skills

Leadership

Analytics

Communication

Interpersonal skills

Education

Bachelor's degree in business/management or related field

Tools

CRM software

Reporting tools

Microsoft Office Suite

Job description

OneTouch Direct is seeking a Call Center Sales Operations Manager to lead and optimize our sales operations in a fast-paced call center environment. You will drive efficiency, align processes with sales goals, and coach a high-performing team.

You will analyze data to uncover trends, implement improvements, and partner with sales leaders to execute strategy while leveraging CRM, reporting tools, and the Microsoft Office suite. This role emphasizes collaboration and results.