Sales Operations Lead: Pricing, Forecasting & CRM

FPC Franchise; Sterling (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Full Benefits

Job summary

FPC Franchise in Sterling, VA is seeking a Sales Support Manager to lead a team of 5-10 and oversee day-to-day sales support operations. The role focuses on pricing, contracts, customer data, CRM/ERP systems, reporting, forecasting, and KPI analysis to strengthen customer service and efficiency.

The ideal candidate has 3-5 years in Sales Support or Sales Operations, 1-2 years of team leadership, a Bachelor's in Business Administration, and advanced Excel/Office 365 skills.

Responsibilities

• Lead, mentor, and develop a Sales Support team of 5-10 employees.
• Manage pricing structures, contracts, price lists, customer classifications, and sales-related data.
• Prepare sales reports, forecasts, budgets, and KPI performance reports.
• Analyze data and provide actionable insights to support sales performance.
• Identify and implement process improvements to increase efficiency and reduce errors.
• Partner with cross-functional teams to resolve operational issues and improve business processes.
• Manage team schedules, goals, training, SOPs, and performance expectations.
• Provide escalation support and participate in quarterly and annual sales meetings.

Job description

FPC Franchise in Sterling, VA is seeking a Sales Support Manager to lead a team of 5-10 and oversee day-to-day sales support operations. The role focuses on pricing, contracts, customer data, CRM/ERP systems, reporting, forecasting, and KPI analysis to strengthen customer service and efficiency.

The ideal candidate has 3-5 years in Sales Support or Sales Operations, 1-2 years of team leadership, a Bachelor's in Business Administration, and advanced Excel/Office 365 skills.