Sales Operations Lead

Zendesk; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a driven Lead for Sales Compensation & Operations to enhance their sales productivity and compensation processes. This role involves collaborating with executives and various teams to create scalable processes and insightful reporting that support the company's growth. The ideal candidate will possess strong analytical skills, a knack for automation, and a passion for driving change. If you are curious and eager to make an impact in a fast-paced environment, this opportunity could be your next career milestone.

Qualifications

• 5+ years of relevant experience in sales operations and compensation.
• Strong Excel skills and ability to navigate formulas.

Responsibilities

• Point of contact for global teams on sales productivity and compensation.
• Develop and implement scalable sales operations policies and processes.

Skills

Sales Operations

Compensation Processes

Project Management

Excel

Google Sheets

Salesforce

SQL

Business Insight

Communication Skills

Problem Solving

Tools

Salesforce

Tableau

Job description

Job Description

Zendesk’s GTM Operations team is looking for a driven Lead focusing on Sales Compensation & Operations to help manage the sales compensation strategy and headcount & productivity reporting for our Sales Organization. Money is what motivates every sales person and is the main strategic lever the business has to achieve their goals. As a Lead you will get to be at the center of the action working with executives on key initiatives & reporting.

Zendesk’s GTM Operations team is a group of highly quantitative individuals who love working with our sales team and other business counterparts, turning data into insights and communicating our findings fearlessly. Our team is looking for a similarly minded individual who is constantly curious and driven.

You will be focused on building scalable processes, increasing operational efficiencies and developing insightful reporting focused on our sales productivity & compensation. We want to provide a best in class experience to our sales team, and ensure our processes, systems and reporting are built to scale with our growing business. You will be a key partner to Sales leadership, GTM Operations, Finance teams, and many others.

We’re looking for someone who can help us create a strong infrastructure for the team and proactively drive change & insights to support our company’s growth. If this sounds like you, we would love to hear from you!

What will I be doing?

• Point of contact for Global Teams such as Sales leadership, Sales Operations, Finance and HR teams for all sales productivity, compensation related issues or inquiries related to compensation operations.
• Help develop and implement sales operations policies and processes that scale for growing sales teams globally. One of your favorite words should be automation. In addition to maintaining documentation.
• Work with our SFDC/IT systems team for any technical systems improvements.
• Manage and improve territory on/off boarding & quota assignments for compensation plans.
• Drive compensation operations work as it relates to twice yearly roll out of ICPs.
• Project manage monthly close cycle to ensure quota crediting is accurate.
• Proactively enhance, maintain & analyze sales attainment, headcount and territory health metrics to be used by executives and sales management and other ad-hoc analysis.
• Manage & resolve global deal disputes, exceptions and adjustments.
• Support special projects such as structuring business problems, evaluating options, implementing actionable recommendations and tracking success.

What skills do I need?

• 5+ years of relevant experience.
• Strong knowledge of sales operations and compensation processes.
• Strong business insight and judgment, team orientation and collaborative style.
• Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment.
• Exceptional independent problem solving and detailed oriented skills.
• Excellent communication and influencing skills, including the ability to manage senior stakeholders.
• Prior experience in a technology/software/SaaS company is a plus.
• Strong Excel/Google Sheets skills such as being able to understand and navigate formulas.
• Experience with Salesforce, SQL and BI tools such as Tableau, necessary.