Sales Operations Lead

GuidePoint Security; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in cybersecurity is seeking a Sales Operations Lead to enhance their regional sales team. In this pivotal role, you will manage sales operations, ensuring exceptional customer service and effective communication. You will collaborate closely with the Director of Operations to refine processes and support the team in achieving their goals. This is a unique opportunity to join a rapidly growing company that values core principles and fosters a supportive workplace culture. If you're passionate about driving results and developing your career in a dynamic environment, this position is perfect for you.

Benefits

Group Medical Insurance

Group Dental Insurance

Flexible Time Off

Mobile Phone Allowance

Retirement Plan Eligibility

Pet Benefit Option

Qualifications

• Proven excellence in Sales Operations with strong leadership skills.
• Ability to prioritize tasks and work well in a team environment.

Responsibilities

• Manage sales operations and provide support to the Director of Operations.
• Conduct performance reviews and mentor junior team members.

Skills

Sales Operations

Team Leadership

Customer Service

Attention to Detail

Communication Skills

Education

Bachelor's Degree

Tools

Greenhouse Software

Zoom Scheduler

Job description

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The Sales Operations Lead (SOL) is a valuable resource for the Regional Sales Operations team. In addition to their standard Sales Operations Specialist (SOS) responsibilities, the SOL will provide additional support to the regional Director of Operations to help maintain a successful operational sales process.

In this role, the SOL will report to the Director of Operations and work hand in hand to maintain a high level of internal and external customer service. SOL will refine and manage the internal Deal Registration process for the region as well as assist with other regional and corporate projects, as needed.

Roles and Responsibilities:

• Continue with SOS responsibilities for Account Executive including generating quotes, tracking opportunities, processing purchase orders, etc.
• Serve as the backup point of contact when the Sales Operations Manager is unavailable.
• Manage the Regional Sales Coordinator(s) to help ensure exceptional internal and external communication and customer service.
• Refine and maintain an effective and sustainable Deal Registration process to make sure we are maximizing gross profit.
• Work closely with the Corporate Vendor Relationship Management team to ensure solid understanding of partner program details (i.e. who is the regional Channel Manager, what is GuidePoint’s partner level, margin advantage, etc.)
• Assist Regional Management team with special projects, as needed.
• Manage the Regional Sales Coordinator(s) to help ensure exceptional internal and external communication and customer service.
• Conduct 30/60/90 day and annual performance reviews for direct reports.
• Provide mentorship to junior team members on professional growth and development opportunities.

Required Experience:

• Proven excellence as a GuidePoint Security Sales Operations Specialist.
• Demonstrates ability to take on and effectively own more responsibility as a Senior SOS.
• 1-3 years of leading a team preferred.
• Self-motivated with strong ability to prioritize and multitask.
• Must have outstanding attention to detail and commitment to follow-through.
• Ability to work well with a team.
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
• Must be open to receiving constructive feedback and applying it to improve their results.
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
• Strong written and verbal communication skills
• Ability to work flexible work schedule required.

Travel Requirements:

• Any travel/on site requirements as needed

Physical Requirements:

• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day
• If you have additional physical requirements/changes, please discuss with HR first

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.
Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option