Data Analyst I – Sales Operations

ArcBest; Fort Smith (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

ArcBest is seeking a Data Analyst – Sales Operations to serve as an internal analytics consultant, leading projects that translate data into strategic insights for Customer Management initiatives. You will collaborate across departments to optimize processes, improve productivity, and drive long-term customer value.

This role requires a Bachelor’s degree in a related field and at least two years of data analytics experience, with exposure to CRM systems and SQL.

Qualifications

• Bachelor's degree in CS, Engineering, Math, Business, or related field.
• Experience with CRM or similar technology preferred.
• Proficient in SQL and Microsoft Office.

Responsibilities

• Collaborate across sales, marketing, service, product, and IT to improve processes.
• Translate data into actionable insights for ArcBest Customer Management.
• Develop and monitor key performance metrics and reports.
• Perform ad-hoc reporting and analysis.
• Support resource planning and forecasting.
• Define and implement data-driven solutions.

Skills

Analytical Thinking

Communicating for Impact

Managing Multiple Priorities

Problem Solving

Education

Bachelor's Degree in CS/Engineering/Math/Business or related field

Tools

SQL

Microsoft Office Suite

Job description

Job Description

The Data Analyst – Sales Operations serves as an internal analytics consultant leading projects to translate data into valuable strategic and tactical insights that drive results for ArcBest Customer Management initiatives. This position is a results-oriented, self-starter that works with departments across the organization to develop and implement solutions that will optimize processes, improve productivity, and drive long-term customer value.

Responsibilities

• Collaborate with sales, marketing, service, product, and IT teams to implement and support programs that accelerate process improvement and efficiency.
• Develop deep understanding of data and technology suite to guide decision-making and solution development.
• Define and administer business rules and processes to streamline workflows and standardize performance measurement.
• Proactively identify areas for improvement and introduce innovative solutions factoring in customer needs, data analytics, industry best practices, etc.
• Support resource planning to optimize utilization, identify trends and risks, inform forecasts, and create growth opportunities.
• Analyze and support reporting of Customer Management performance metrics.
• Perform ad-hoc reporting and analysis.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor’s Degree Computer Science, Engineering, Mathematics, Business, or other related field, preferred

Experience

• 2 years data analytics role
• Experience in CRM or similar technology, preferred

Computer Skills

• Proficient in Microsoft Office Suite and SQL, preferred

Competencies

• Analytical Thinking
• Communicating for Impact
• Managing Multiple Priorities
• Modeling: Data, Process, Events, Objects
• Problem Solving
• Process Management
• Producing Results

Other Details

Work Hours

• Generally, 8:00 am – 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements

• Minimal (0%-25%)

Compensation

• This is a salary position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight, our truckload service MoLo, and our expedite fleet, Panther Premium Logistics. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We’re looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.