Data Analyst I: Sales Ops Insights & Optimization

RevOps Report; Fort Smith (AR); On-site; USD 60,000 - 75,000; Full time

Job summary

ArcBest is seeking a Data Analyst for Sales Operations to translate data into strategic insights that drive ArcBest Customer Management initiatives. You will work with multiple departments to optimize processes, improve productivity, and enhance long-term customer value.

The role requires a foundational background in data analytics (2 years) and experience with CRM or similar technology. Proficiency in SQL and Microsoft Office is preferred.

Qualifications

• Bachelor's Degree in a related field preferred.
• 2 years data analytics experience.
• Experience in CRM or similar technology preferred.

Responsibilities

• Collaborate with sales, marketing, service, product, and IT teams to implement and support programs that accelerate process improvement and efficiency.
• Develop deep understanding of data and technology suite to guide decision-making and solution development.
• Define and administer business rules and processes to streamline workflows and standardize performance measurement.
• Proactively identify areas for improvement and introduce innovative solutions factoring in customer needs, data analytics, industry best practices, etc.
• Support resource planning to optimize utilization, identify trends and risks, inform forecasts, and create growth opportunities.
• Analyze and support reporting of Customer Management performance metrics.
• Perform ad-hoc reporting and analysis.
• Other duties and projects, as assigned.

Skills

Analytical Thinking

Communicating for Impact

Managing Multiple Priorities

Problem Solving

Process Management

Producing Results

Education

Bachelor's Degree in Computer Science, Engineering, Mathematics, Business, or related field

Tools

SQL

Microsoft Office Suite

Job description

ArcBest is seeking a Data Analyst for Sales Operations to translate data into strategic insights that drive ArcBest Customer Management initiatives. You will work with multiple departments to optimize processes, improve productivity, and enhance long-term customer value.

The role requires a foundational background in data analytics (2 years) and experience with CRM or similar technology. Proficiency in SQL and Microsoft Office is preferred.