Sales Operations Coordinator

ryzesuperfoods; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

RYZE is seeking a Sales Operations Coordinator to connect our sales team with retail partners, 3PLs, and finance. You will ensure every purchase order flows accurately and on time, manage the 850/856/810 lifecycle, and own the daily EDI order flow for our fast-growing brand.

This role requires hands-on EDI experience, 2+ years in sales ops or supply chain, and keen attention to detail. You’ll support ecommerce fulfillment, inventory planning, and special projects like kitting and samples,

Qualifications

• Hands-on EDI experience is mandatory.
• 2+ years in sales operations, order management, customer service, or supply chain at a CPG, food & beverage, or consumer brand.
• Direct experience supporting retail and distributor accounts (grocery, natural, club, mass, or e-commerce).
• Working experience with ecommerce order fulfillment and inventory management on Amazon and/or Walmart.com - including order flow, inbound shipments, and monitoring stock position.
• Advanced spreadsheet skills and comfort reconciling large data sets across systems that don’t agree with each other.
• Exceptional attention to detail - this role is judged on accuracy, and small errors can cause five-figure deductions.
• Proven ability to juggle multiple projects and deadlines while keeping sample and special project requests moving.
• Clear, proactive written communication with retail buyers, replenishment analysts, 3PL partners, and internal teams.
• Strong sense of ownership and ability to build, maintain and improve processes.

Responsibilities

• Own the daily EDI order flow: monitor inbound purchase orders, validate against pricing, item, MOQ, and allowance terms, and resolve exceptions before they enter the fulfillment queue.
• Manage full transaction lifecycle: 850 (PO), 856 (advance ship notice), 810 (invoice), 852 (sales data) where applicable.
• Investigate and clear EDI errors, failed transmissions, mapping breaks.
• Ecommerce order fulfillment and inventory management (Amazon and Walmart.com).
• Support inbound shipments, shipment plans, and book carrier appointments.
• Monitor inventory health across marketplaces: sell-through, weeks of cover, inbound pipeline; flag low-stock and coordinate replenishment with demand planning and 3PL.
• Coordinate kitting, bundling and repack projects end-to-end; issue work orders to the 3PL.
• Support sample program; manage sample requests, inventory levels, reorder points, ensure timely shipping.

Skills

EDI experience

Sales operations

Order management

Spreadsheet proficiency

Attention to detail

Project management

Written communication

Ownership mindset

Tools

NetSuite

Extensiv WMS

SPS Commerce

Microsoft Excel

Job description

COMPANY

RYZE was founded in 2019 by Andrée Werner and Rashad Hossain, out of a parents' basement, with a mission to change daily health, starting with the morning routine: a nutrient-dense mushroom coffee delivering clean energy, mental clarity, and immune support. Built on a Direct-to-Consumer foundation with a performance marketing engine, RYZE achieved hockey‑stick growth and a community of over 1 million active subscribers.

DTC remains the foundation, but RYZE has expanded into mass retail, quickly becoming the #2 items in Target's overall coffee category and is now executing a multi‑channel expansion, with a cross‑category launch coming in early 2027. RYZE is uniquely positioned to redefine how people think about daily wellness.

We're a lean, fast‑moving, mission‑driven team who believe daily rituals create the foundation for living your greatest life, and we're just getting started!

WHAT YOU'LL DO

The Sales Operations Coordinator supports the connective tissue between our sales team, our retail and distributor partners, our marketplace channels, our 3PL, and our finance team. You ensure every purchase order flows accurately, on time, and chargeback‑free - whether it arrives as an 850 from a grocery distributor or as a replenishment order from Amazon. You'll also be the go‑to for sample requests and for the special projects that come with a fast‑growing brand, from kitting and bundle builds to one‑off retail and ecommerce initiatives. If you are the kind of person who notices that a UPC on an 850 doesn't match the item master before anyone else does, you will do well here.

• Purchase order accuracy and EDI management
• Own the daily EDI order flow: monitor inbound purchase orders, validate them against agreed pricing, item, MOQ, and allowance terms, and resolve exceptions before they enter the fulfillment queue.
• Manage the full transaction lifecycle, including 850 (purchase order), 856 (advance ship notice), 810 (invoice), 852 (product activity/sales data) where applicable.
• Investigate and clear EDI errors, failed transmissions, mapping breaks.

• Ecommerce order fulfillment and inventory management (Amazon and Walmart.com)
• Support inbound shipments, shipment plans, and book carrier appointments.
• Monitor inventory health across both marketplaces: sell‑through, weeks of cover, and inbound pipeline; flag low‑stock and out‑of‑stock risk early and coordinate replenishment with demand planning and the 3PL.

• Special projects and sample support
• Coordinate kitting, bundling, and repack projects end‑to‑end – confirm component inventory and lead times, and issue work orders to the 3PL.
• Support special projects and tracker - materials such as shippers, displays, inserts, and packaging, and keep timelines on track against the retailer's or channel's in‑store or go‑live date.
• Support the sample program: intake and prioritize sample requests from sales, marketing, and brand partners; manage sample inventory levels and reorder points; and ensure requests ship accurately and on time

Systems you'll work in

• EDI / integration: SPS Commerce, Retail Ready
• ERP / order management: NetSuite (strongly preferred), Extensiv WMS
• Ecommerce / marketplace: Amazon Vendor Central and Seller Central, Walmart Supplier One and Seller Center
• Retailer portals: Walmart Retail Link & Supplier One, Target Partners Online, Whole Foods / Sprouts / Costco supplier portals, Kroger Supplier Hub, UNFI and KeHE vendor portals
• Reporting & collaboration: Microsoft and Google Platforms, Slack

PROFESSIONAL QUALIFICATIONS

• Hands‑on EDI experience is mandatory.
• 2+ years in sales operations, order management, customer service, or supply chain at a CPG, food & beverage, or consumer brand.
• Direct experience supporting retail and distributor accounts (grocery, natural, club, mass, or e‑commerce).
• Working experience with ecommerce order fulfillment and inventory management on Amazon and/or Walmart.com - including order flow, inbound shipments, and monitoring stock position.
• Advanced spreadsheet skills and comfort reconciling large data sets across systems that don't agree with each other.
• Exceptional attention to detail - this role is judged on accuracy, and small errors become five‑figure deductions.
• Proven ability to juggle multiple projects and deadlines at once, and to keep sample and special project requests moving without dropping the day‑to‑day order flow.
• Clear, proactive written communication with retail buyers, replenishment analysts, 3PL partners, and internal teams.
• Strong sense of ownership and follow‑through with the ability to build, maintain and continuously improve processes.

• Preferred Qualifications (Not required but nice to have):
• NetSuite experience is a strong plus - order management, item records, saved searches, and customer/pricing setup.
• Experience with both Vendor Central (1P) and Seller Central (3P) models, or with Walmart's equivalent 1P and market