Sales Operations Coordinator

Brandon & Clark, Inc.

Lubbock (TX)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Brandon & Clark, Inc. is seeking a Sales Coordinator in Lubbock, TX to support its Outside Sales team.

You will coordinate opportunities from inquiry to order, ensuring timely communication and data integrity across Sales, Customer Service, Purchasing, Operations and Accounting. You will manage quotations, track statuses, and maintain accurate customer records in CRM and ERP systems while providing proactive, professional service and problem resolution.

Qualifications

Associate's or Bachelor's degree in Business or a related field preferred.
3+ years of customer service, sales support, inside sales or operations coordination experience.
Excellent communication and organizational skills.
Strong attention to detail.
Ability to manage multiple priorities simultaneously.
Strong computer proficiency; experience with CRM and ERP systems preferred.
Microsoft Office proficiency, particularly Outlook and Excel.
Ability to build strong working relationships across multiple departments.
Customer-focused mindset with a high level of accountability.

Responsibilities

Serve as the primary coordinator and operational hub for assigned Account Executives, managing customer opportunities from inquiry through completion.
Coordinate quotations with Inside Sales, Operations and Purchasing, and proactively follow up on outstanding opportunities.
Track customer requests and communicate order status, delivery schedules and service updates to ensure timely completion.
Coordinate internal communication across departments so customer requests reach the appropriate teams.
Assist Account Executives with scheduling, follow-up and administrative support to maximize their customer-facing time.
Maintain complete, accurate customer accounts and documentation within CRM and ERP systems.
Provide responsive, professional customer service and consistent communication throughout every project.
Assist with issue resolution and elevate concerns when appropriate.
Follow established Standard Operating Procedures and support data accuracy and reporting initiatives.
Work closely with Outside Sales, Inside Sales, Customer Service, Service Operations, Purchasing, Accounting and Shipping & Receiving to meet customer expectations.
Communicate delays, risks and important updates proactively.
Identify opportunities to improve processes and support the development of SOPs, workflows and new technology.