Sales Operations & Commissions Analyst

Motorola Solutions; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary schemes

22 days holiday entitlement + bank hol

Private medical insurance

Employee stock purchase plan

Attractive defined contribution plan

Job summary

Motorola Solutions is seeking a Sales Operations & Commissions Analyst in the United States to support the Sales organization with Salesforce, account setup, and commission inquiries. The role involves resolving disputes, executing adjustments, and maintaining SOPs and FAQs.

The ideal candidate has 2+ years in sales operations, strong Excel skills, and proficient English communication. This position offers opportunities to optimize processes and contribute to a data-driven sales function.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in sales operations, sales support, or commissions administration.
• Experience supporting channel go-to-market programs and POS data is a plus.
• Hands-on experience with CRM platforms, preferably Salesforce.
• Advanced Microsoft Excel skills for data analysis and reporting.
• Strong written and verbal communication skills in English.
• Exceptional analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as frontline support for the Sales organization, resolving issues related to Salesforce, account setup, and commission inquiries.
• Investigate and resolve commission disputes by analyzing discrepancies and documenting outcomes.
• Execute commission adjustments and corrections per established processes.
• Develop, update, and maintain SOPs, process documentation, and sales support FAQs.
• Support onboarding and training for new sales team members to ensure readiness and compliance.
• Communicate clearly with stakeholders regarding dispute status, timelines, and resolutions.
• Apply a customer-focused mindset to resolve operational challenges and improve sales experience.
• Identify opportunities to streamline sales operations and improve data accuracy with insights.

Skills

Sales operations

Sales support

Salesforce

Excel analytics

English communication

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Company Overview

At the company, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At the company, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe but are safe. We're solving for safer by building the best possible technologies across every part of our safety and securityecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Our business is ever evolving because of new acquisitions and digital transformation efforts. To support our growing business and our Sales staff, we are looking for a proactive, self-starting Sales Operations & Commissions Analyst.

Job Description

You will:

• Serve as frontline support for the Sales organization, resolving issues related to Salesforce, account setup, and commission inquiries;
• Investigate and resolve commission disputes by analyzing discrepancies, reviewing data across multiple systems, identifying root causes, and documenting resolution outcomes;
• Execute commission adjustments and corrections in accordance with established processes and policies within the commissions platform;
• Develop, update, and maintain standard operating procedures (SOPs), process documentation, and sales support FAQs;
• Support onboarding and training initiatives for new sales team members to ensure operational readiness and process compliance;
• Communicate clearly and proactively with stakeholders regarding dispute status, timelines, and resolution plans;
• Apply a customer-focused and solutions-oriented mindset to resolve operational challenges and improve the sales experience;
• Identify opportunities to streamline sales operations, improve process efficiency, and enhance data accuracy through actionable insights and recommendations.

Basic Requirements

• Bachelor’s degree required;
• Minimum of 2 years of experience in sales operations, sales support, or commissions administration;
• Experience supporting channel go-to-market programs and working with point-of-sale (POS) data is a plus;
• Hands-on experience with CRM platforms, preferably Salesforce;
• Advanced Microsoft Excel skills, including data analysis and reporting;
• Strong written and verbal communication skills in English;
• Exceptional analytical, organizational, and problem-solving abilities;
• Ability to manage multiple priorities in a fast-paced, evolving environment

Benefits

• Competitive salary schemes
• 22 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan