Sales Operations & Business Systems Analyst

Berjeorporated; Carteret (NJ); On-site; USD 90,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401K with match

Employee Assistance Program (EAP)

Job summary

Berjeorporated in Carteret, NJ is seeking a Sales Operations & Business Systems Analyst to manage and optimize their CRM and ERP systems. The role focuses on providing sales insights through data analysis and supporting the sales team's performance.

The ideal candidate will possess 3-5 years of experience, particularly in a manufacturing or B2B environment, and have a strong proficiency with CRM platforms and data visualization tools. Benefits include medical, dental, and financial planning access.

Qualifications

• 3-5 years of experience in CRM administration or sales operations, preferably in manufacturing or B2B.
• Strong proficiency with CRM platforms like Salesforce or HubSpot.
• Experience with NetSuite ERP is required; Power BI experience preferred.

Responsibilities

• Administer, maintain, and optimize CRM and NetSuite ERP systems.
• Develop and maintain Power BI dashboards and reports.
• Monitor and maintain data quality across CRM and ERP systems.

Skills

CRM administration

Data visualization

Analytical skills

Project management

Interpersonal skills

Education

3-5 years of experience in CRM administration or sales operations

College degree (a plus, but not required)

Tools

Salesforce

NetSuite ERP

Power BI

Job description

Overview

Job Location: Berje Inc - Carteret, NJ 07008

Position Type: Full Time

Salary Range: $90,000.00 - $98,000.00 per year

Berjé Inc. is a family-owned business operating for seven decades across three generations. We are a leading supplier in the flavor and fragrance industry, committed to integrity, accountability, leadership, legacy, diversity, and passion. We provide quality ingredients with emphasis on sustainability, ethics, safety, and compliance. We invest in training and development to help our team build their future and deliver superior service and products to clients, customers, and employees.

We are seeking a Sales Operations & Business Systems Analyst to manage and optimize the CRM system, support the sales team with accurate data and insights, and ensure seamless integration across ERP, Database, and Manufacturing platforms. This role enables data-driven decision-making and enhances customer experience across global sales channels.

Responsibilities

• Administer, maintain, and optimize CRM and NetSuite ERP systems to support sales and operational processes.
• Serve as the internal subject matter expert for CRM, NetSuite, and reporting tools.
• Develop and maintain Power BI dashboards and reports to provide actionable sales and business insights.
• Produce and manage daily and ad hoc reports to deliver actionable insights for Sales, Operations, and other business functions.
• Monitor and maintain data quality across CRM and ERP systems, including audits and data cleansing.
• Support sales forecasting, pipeline analysis, and performance reporting.
• Collaborate cross-functionally with Sales, Marketing, Customer Care, R&D, Finance, and Supply Chain teams.
• Assist in the development and rollout of sales processes, SOPs, and system enhancements.
• Support campaign tracking and performance measurement in coordination with Marketing.
• Ensure alignment and integration between CRM, NetSuite, and other business systems.
• Identify opportunities for process improvement, automation, and system optimization.
• Support the company in achieving sales performance and operational efficiency goals.
• Perform all other duties and tasks as assigned.

Education & Experience

• 3+5 years’ experience in CRM administration or sales operations, in a manufacturing or B2B setting; college degree a plus, but experience is a must.
• Strong proficiency with CRM platforms (Salesforce, HubSpot, or equivalent).
• Experience with NetSuite ERP; Power BI a plus.
• Advanced skills in data visualization and reporting utilizing databases (SQL, Power BI, etc.).
• Strong analytical and problem-solving skills.
• Excellent organizational and project management abilities.
• Strong communication and interpersonal skills to work across departments.
• Familiarity with the flavor, fragrance, or chemical manufacturing industry is a plus.
• Database experience required (SQL, Tableau, etc.); Power BI experience preferred.

Skills and/or Physical Requirements

• Strong interpersonal skills and ability to communicate effectively with diverse groups, including customers and internal Berje employees.
• Team-oriented, yet able to work independently.
• Positive and professional demeanor with attention to detail, accuracy, and accountability.
• High degree of organization, prioritization, problem solving, and initiative.
• Ability to meet deadlines and adapt to rapidly shifting priorities.
• Contributes to Key Account, Sales, and Customer Care success with initiative and idea generation.
• Work with Key Sales Account Managers to execute established processes and procedures.
• Computer proficiency including MS Office (Excel, Outlook, Word).

Benefits

Medical, Dental, Vision, STD, LTD, Life, 401K with match, Free access to Financial Planner, Employee Assistance Program (EAP).

Compensation

$90,000 to $98,000 yearly, commensurate with experience, with eligibility to participate in discretionary bonus programs.