Sales Operations Associate

Box+Bestow; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Box+Bestow is seeking a detail-oriented Sales Operations Associate to support the growing sales team. You will manage the Sales Support inbox, maintain HubSpot CRM data, and coordinate outbound outreach while collaborating with Sales, Marketing, and Operations to ensure a smooth customer journey from prospecting to fulfillment.

This role suits someone who enjoys organization, process improvement, and working cross-functionally in a fast-paced environment.

Qualifications

• 1–3 years of experience in Sales Operations or related roles.
• Strong organizational skills and attention to detail.
• Comfortable learning new software and technology platforms.

Responsibilities

• Respond to customer inquiries via Sales Support inbox and coordinate with internal teams.
• Maintain accurate customer and prospect data in HubSpot CRM.
• Support lead management, pipeline administration and CRM data integrity.
• Build and execute outbound email sequences using HubSpot and sales tools.
• Assist with product development, sourcing projects, and customer feedback initiatives.
• Coordinate client outreach for product approvals and communications.
• Monitor sales activity and identify opportunities for process improvements and automation.
• Collaborate with Sales, Marketing, and Operations to ensure a seamless customer experience.

Skills

Strong organizational skills

Attention to detail

Comfortable learning new software

Tools

HubSpot CRM

Job description

Box & Bestow helps companies create memorable gifting experiences that strengthen relationships with clients and partners. We combine premium products, technology, and operational excellence to deliver customized gifting programs at scale.

We're looking for a detail-oriented, organized, and proactive Sales Operations Associate to support our growing sales team.

Position Summary

The Sales Operations Coordinator plays a key role in supporting both our Sales and Operations teams. This position is responsible for managing customer inquiries, maintaining sales systems, supporting product development and sourcing efforts, and coordinating outbound sales initiatives.

This is an ideal role for someone who enjoys organization, process improvement, technology, customer communication, and working cross-functionally in a fast-paced environment.

Responsibilities

• Manage the Sales Support inbox, responding to customer inquiries and coordinating requests with internal teams.
• Maintain accurate customer and prospect information in HubSpot CRM.
• Support lead management, sales pipeline administration, and CRM data integrity.
• Build and execute outbound email outreach sequences using HubSpot and other sales engagement tools.
• Participate in Operations meetings, assisting with product development, sourcing projects, and customer feedback initiatives.
• Coordinate client outreach for product approvals, sourcing decisions, and other project-related communications.
• Monitor sales activity and campaign performance while identifying opportunities for process improvements and automation.
• Collaborate with Sales, Marketing, and Operations to ensure a seamless customer experience from prospecting through fulfillment.

Qualifications

• 1–3 years of experience in Sales Operations, Sales Support, Business Operations, or a related role.
• Strong organizational skills and attention to detail.
• Comfortable learning new software and technology platforms.