Sales Operations Analyst I

NPK; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

NPK in Pittsburgh is looking for an Inside Sales Representative to assist in rental sales by connecting with both new and dormant customers through effective communication strategies.

This role entails making calls, conducting email campaigns, and nurturing customer relationships to drive business growth. The candidate should have an undergraduate degree and experience with CRM tools. Join NPK and contribute to a supportive and values-driven work environment.

Qualifications

• 1-2 years of related experience in sales.
• Ability to make touchpoints and conduct sales research.
• Willingness to travel less than 10% of the time.

Responsibilities

• Assist rental sales group by making touchpoints with customers.
• Make calls and conduct email campaigns to new customers.
• Coordinate with sales team to ensure excellent customer service.

Skills

Data mining tools

Customer relationship development

Communication skills

Knowledge of transmission & distribution

Education

Undergraduate degree

Tools

Microsoft tools

CRM and BI sales tools

Job description

Overview

Work Location: US.PA.Pittsburgh.1000 Omega Drive

Working Environment: On-Site/Hybrid

Division: Site Access (Rentals & Services) – Sales/Business Development / Sales Support

NPK International inc. (NYSE: NPKI) is the only site access solutions partner to manufacture and rent industry-leading sustainable composite matting, along with a full suite of services including planning, logistics, and remediation.

Job Summary

The Inside Sales Representative will be responsible for assisting the rental sales group by making touchpoints and doing sales research with new and dormant customers in assigned geographies. This will primarily consist of phone calls accompanied by email campaigns, LinkedIn efforts, and face-to-face visits as needed. The role involves sweeping various industries for contacts, making connections to grow the business, developing customer relationships by identifying needs, educating customers about the company’s products or services, and recommending better solutions. Handles customer requests and issues via telephone and email. Coordinates with the US-based Rental and Service sales team and other departments to ensure customers receive excellent service. Responds to customer orders and quotation requests received via outside salespersons, telephone, e-mail, and written correspondence.

Key Responsibilities

• Understands and can utilize data mining tools to investigate and determine emerging markets
• Makes calls, recruits, and performs touchpoints to potential new customers daily
• May provide quotes, pricing and delivery information to customers and may be responsible for their own group of customers
• Knowledgeable of matting access solutions and able to articulate how we can help
• As needed, works with Finance to ensure collections of revenue are received timely
• Performs follow-up to ensure timely shipment of materials and customer satisfaction
• Tracks open sales leads and opportunities
• Maintains accuracy of CRM and BI tools for US-based Rental and Sales organization

Experience and Education

• Knowledge of Transmission & Distribution, construction and/or composite matting industry a plus but not required
• Working knowledge of Microsoft and other CRM and BI sales tools
• Undergraduate degree with 1-2 years of related experience
• Under supervision, exercises limited latitude/independent judgment
• Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor
• May require overnight travel, less than 10% of the time

Why Join NPK?

One of NPK’s core values is excellence. It means we are committed to delivering value through performance, innovation, and service quality, and that commitment starts with you. NPK is where you can challenge yourself in new and exciting ways and work in an environment that supports and values you. Here at NPK, we are committed to finding, developing, retaining, and rewarding the best talent while providing an environment where our employees can grow professionally and personally.

What We Value

At NPK, our values — safety, integrity, accountability, respect, and excellence — are non-negotiable fundamentals that define what is important to us. They guide our decisions, actions, and behaviors as we serve our clients and partners. We strive to live these values daily and fulfill our purpose.

P - People Focused - First in every action

U - United - Different voices make us stronger together

R - Reliable - Unwavering in our quality and service

P - Passionate - Energy and excitement is our fuel

O - Optimistic - Any moment is a chance to shine

S - Sincere - Authenticity starts with vulnerability

E - Enterprising - Agility is the key to opportunity

We are an equal opportunity employer. NPK and its affiliates do not discriminate against applicants or employees on the basis of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, disability, military service/veteran status, genetic information, or any other protected status. For more information on Equal Employment Opportunity, please click here.

NPK International, Inc. is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applications with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Manager, HR Governance & Compliance at [e-mail]