Commercial Business Systems Analyst - 215

NPK International Inc.; Pittsburgh (Allegheny County); Hybrid; USD 85,000 - 110,000; Full time

Job summary

NPK International Inc. is hiring a Hybrid Business Systems Analyst to enhance enterprise systems, focusing on stakeholder management and operational efficiency.

This role involves hands-on systems execution, integrating Dynamics 365 with ERP solutions, and utilizing Power BI for analytics. Ideal candidates should possess a Bachelor's degree and 8+ years of experience in relevant roles.

Strong communication and problem-solving skills are crucial for effective cross-functional collaboration.

Qualifications

• 8+ years of experience in a Business Analyst, Systems Analyst, or Hybrid BSA role.
• Hands-on experience with Microsoft Dynamics 365 preferred.
• Proven experience working on end-to-end business process improvements.

Responsibilities

• Interview Sales and operations teams to map current-state inefficiencies.
• Visualize account structures and design future master account hierarchy.
• Work with IT to develop automation and integration solutions.

Skills

Microsoft Power Platform knowledge

CRM Systems experience

Stakeholder management

Data cleansing

Communication skills

Education

Bachelor's degree in Business, Information Systems, or Computer Science

Tools

Microsoft Dynamics 365

Power BI

Job description

Commercial Business Systems Analyst - 215

US:PA:Pittsburgh or Hybrid | Sales/Business Development | Fulltime Regular

Posted 4 days ago

Description

Division: Site Access

Sales/Business Development - Sales Support

NPK International inc. (NYSE: NPKI) is the only site access solutions partner to manufacture and rent industry-leading sustainable composite matting , along with a full suite of services including planning, logistics, and remediation - so you can protect your people, the environment, and your bottom line.

Position Overview:

A hands-on, high-impact Hybrid Business Systems Analyst (BSA) to own the evolution of our enterprise systems. In this role, you will be a strategic thinker and a technical executioner. You will map complex business workflows for our asset-rental, sales, and operations teams, translating them into automated solutions.

Your primary mission will be to architect a flawless Master Account Management process within Dynamics 365 Sales, while supporting the configuring of bidirectional data pipelines that connect to our ERP system and downstream logistics applications. You are not just writing requirements; you are testing the system, improving workflows, and deploying solutions.

Core Responsibilities of the Blended Role

1. The BA Side (Strategic Business Analysis)

• Stakeholder Management: Interview Sales and operations teams to map current-state inefficiencies and draft functional blueprints for system updates.
• Process Mapping: Visualizes the current messy account structures and designs the future "clean" master account hierarchy.
• Functional Requirements: Documents how data should flow (e.g., "When a credit application is completed a master billing account should be created in needed systems.").

2. The BSA Side (Hands-on System Execution)

• Low-Code Customization: Logs directly into the Microsoft Power Apps portal to build the custom tables, forms, and views required.
• Workflow Automation: Works with IT team to develop, build, and test the Power Automate flows.
• Integration Configuration: Understands and supports the set up native connectors, configures Dataverse Dual-Write, or partners with external developers to map out the API fields connecting Dynamics Sales to your ERP.
• Testing & Deployment: Lead User Acceptance Testing (UAT) and handle internal solution lifecycle management (ALM) to safely migrate customizations from Sandbox to Production environment.
• Data Cleansing & Analytics: Execute automated duplicate detection rules, manage bulk data transformations, and build functional Power BI dashboards to track sales metrics.

Education

Education - Bachelor's degree in Business, Information Systems, Computer Science, or related field

(or equivalent practical experience working in business systems roles)

Experience

• 8+ years of experience in a Business Analyst, Systems Analyst, or Hybrid BSA role
• Hands-on experience with CRM Systems (Microsoft Dynamics 365 preferred)
• Proven experience working on end-to-end business process improvements

Skills

• Working knowledge of Microsoft Power Platform:
  • Power Apps (form/table customization)
  • Power Automate (workflow creation)
• Experience with Dataverse and basic data modeling
• Familiarity with system integrations (APIs, connectors, or Dual Write)
• Basic experience with data cleansing, deduplication, and data governance
• Strong ability to:
  • Gather and document functional requirements
  • Map current-state and future-state processes
  • Translate business needs into system solutions
• Experience facilitating stakeholder interviews and workshops
• Experience supporting or leading:
  • User Acceptance Testing (UAT)
  • System deployments / releases (Sandbox → Production)
• Understanding of Application Lifecycle Management (ALM) concepts
• Basic experience with Power BI or similar reporting tools
• Ability to interpret data and support business decision-making

Soft Skills

• Strong communication skills (technical + business translation)
• Problem-solving mindset with attention to detail
• Ability to work cross-functionally with IT, Sales, and Operations teams

Preferred Skills

• Experience with ERP systems (e.g., SAP, Oracle, Infor, etc.)
• Knowledge of asset rental or logistics operations
• Exposure to Agile or Scrum environments
• Advanced Power Platform or low-code development skills

We are an equal opportunity employer. NPK and its affiliates do not discriminate against applicants or employees on the basis of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, disability, military service/veteran status, genetic information, or any other protected status. For more information on Equal Employment Opportunity, please click here.

NPK International, Inc. is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applications with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Manager, HR Governance & Compliance at [e-mail].