Sales Operations Analyst (Fully Remote)

DISHER; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

DISHER is seeking a senior BI/Data Analyst to build and maintain customer health scores and churn models using Power BI. You will craft dashboards that narrate data-driven stories and empower actions across customer success teams.

With 8+ years of experience, you will deliver automated weekly reports and monthly insights, targeting expansions and renewals while reducing manual data extraction effort.

Qualifications

• 8+ years of experience as a BI Analyst, Data Analyst, or Analytics Specialist.
• Proven track record of building dashboards that tell stories and drive action.
• Working knowledge of Python for analysis and familiarity with CRM data structures.

Responsibilities

• Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators.
• Produce weekly "at-risk account" reports and develop churn propensity models that flag accounts 30-60 days before potential churn.
• Generate monthly insight views and reports to identify expansion opportunities and automate renewal dashboards.

Skills

Power BI

Python

CRM data structures

Storytelling dashboards

Tools

Power BI

Job description

• Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators.
• Produce weekly "at-risk account" reports and develop churn propensity models that flag accounts 30-60 days before potential churn.
• Generate monthly insight views and reports to identify expansion opportunities and automate renewal dashboards.

What success looks like:

• Achieve a 30% reduction in "red" health score accounts week-over-week.
• Reduce CSM time spent on manual data extraction by 50% from baseline.
• Deliver 100% on-time automated reports.

What will make you successful:

• More than 8 years of experience as a BI Analyst, Data Analyst, or Analytics Specialist with Power BI preferred.
• Proven track record of building dashboards that tell stories and drive action.
• Working knowledge of Python for analysis and familiarity with CRM data structures.

DISHER

DISHER is a recruiting firm partnering with an organization evolving from a logistics services company into a technology-enabled services company. The organization values technology, data, and AI to drive customer success and retention, with a collaborative, customer-centric culture.