Customer Analytics Lead: Retention, Expansion & AI

DISHER; United States; Remote; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

DISHER is seeking a Customer Analytics Specialist to lead analytics that drive Net Revenue Retention and customer success outcomes for a logistics-focused organization. You will translate complex customer data into actionable insights for Account Managers, Customer Success Managers, and executives, building dashboards in Power BI or Tableau and automating weekly reports.

The role requires 8+ years in BI/Data Analytics, experience with ERP/WMS data, CRM data structures

Qualifikationen

• 8+ years as a BI/Analytics professional.
• Experience in logistics or e-commerce fulfillment.
• Proven dashboard-building with actionable insights.
• Strong storytelling and communication skills.
• Ability to translate business questions into data requirements.

Aufgaben

• Build and own customer analytics to drive revenue retention and success.
• Translate data into actionable insights for AM/CSM and executives.
• Develop customer health scores and renewal dashboards.
• Automate reports and dashboards with weekly refresh.
• Collaborate with cross-functional teams including IT and operations.

Kenntnisse

BI analytics

Data storytelling

Communication

Customer-facing

Problem solving

Tools

Power BI

Tableau

Python

HubSpot

Salesforce

Pipedrive

ERP/WMS

Jobbeschreibung

DISHER is seeking a Customer Analytics Specialist to lead analytics that drive Net Revenue Retention and customer success outcomes for a logistics-focused organization. You will translate complex customer data into actionable insights for Account Managers, Customer Success Managers, and executives, building dashboards in Power BI or Tableau and automating weekly reports.

The role requires 8+ years in BI/Data Analytics, experience with ERP/WMS data, CRM data structures